Teen Living Center Case Manager

Description

ORGANIZATION:

Friends of Switchpoint is a non-profit organization that has been serving individuals, families, and veterans in Utah who are experiencing poverty and homelessness since 2014.

OUR MISSION To empower those in need by addressing the underlying cause of poverty, providing a comprehensive plan, and supporting their journey to self-sufficiency.

OUR VISION Every individual embodies their worth and value with self-esteem, hope and abilities restored, thriving in affordable housing.

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious!
• Connection – It’s why we’re here and what gives purpose & meaning to life!
• Kinship – We want you and those we serve to feel a sense of Belonging.
• Self-Worth – Treat people the way they can become w/True Value & Worth!
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”!

GUIDING PRINCIPLES:

• Golden Rule: To treat all people as we ourselves would wish to be treated.
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved & improved by the positive experience of the people we influence.
• Leadership: To lead by example, developing, promoting, and sharing new ideas and programs to help those experiencing homelessness.
• Authenticity: To do what we say we do.
• Transparency: To be open and honest in our relationships.

OUR MOTTO: It Takes All of Us to end homelessness.

PURPOSE:

Provide appropriate supporting housing services for homeless or displaced teens, formulate case plans that promote moving towards graduation from high school.

Requirements

Job Responsibilities:

Case Plans:

• Develops a comprehensive client-driven case plan with both short-term and long-term goals identified.
• Uses SMART goals.
• Monitors progress towards goals in regularly scheduled sessions.
• Evaluates and adjusts case plans as needed and provides written warnings with consequences if satisfactory progress is not being met.
• Empowers clients to appropriate resources to assist with meeting goals.

Training Programs:

• Designs, coordinates, and implements Life Skills, Finance/Budgeting and other training programs aimed at learning and practicing life skills and decision-making.
• Evaluates the program for effectiveness and producing changes in client behaviors.
• Participates in Crisis Intervention/Prevention training and other trainings deemed necessary to the position.

Recordkeeping and Reporting:

• Maintains client files to include conversations, warnings, progress towards goals and documentation of any incidents.
• Report critical incident(s) immediately to Director.
• Collects data necessary to meet funding requirements and statistical reports.
• Completes the initial assessments, VISPDATs, SPDATs, case management logs, exit surveys and all incident reports in a timely manner as specified by program.

Property Management:

• Teamwork and Collaboration:
• Works in collaboration with program and other agency staff to facilitate a team environment.
• Role models effective team behaviors
• Demonstrates effective communication skills in building relationships with all employees and clients.
• Creates good working relationships with local welfare administrators and other area service providers, support groups, non-profits to facilitate access to area resources for clients.
• Substitutes for other staff when the need arises.

Switchpoint Values and Culture:

• Treats all clients, visitors and employees with care, kindness, respect and dignity.
• Adheres to Switchpoint policies, procedures, code of conduct and attendance rules.
• Maintains strict confidentiality for all information.
• Adheres to the policies in the use of computer technology and all tele-communication devices.

Job Requirements:

Core Job Requirements & Top Priorities

• Computer skills including Microsoft Office, and ability to learn new programs.
• Experience in Human Services
• Ability to solve problems, make decisions, resolve conflicts, and LISTEN.
• Ability to deal calmly in crisis situations.
• Strong interpersonal skills with the ability to be compassionate and firm and always maintain confidentiality.
• Knowledge of community resources
• Ability to be flexible

Behavioral Competencies:

• Accountability
• Adaptability and flexibility
• Conflict resolution
• Counseling skills
• Honesty/integrity
• Persuasion
• Teamwork and Collaboration

Education & Other:

• Associate degree
• Bachelor’s degree preferred.
• Human Services experience.
• Experience with disabilities helpful
• Valid Utah Driver’s License

Compensation:

Wage range: $19 - $21/hr

Part-Time

We are an equal-opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veterans’ status, or any other characteristic protected by law. We value a diverse workforce.