Director Logistics

Project Planning & Alignment Establish the transformation goals for the global Order Management (OM) process, confirming they are consistent with the overall interpersonal strategy and supply chain objectives. Develop and maintain a detailed transformation roadmap with achievements, timelines, and results. Manage consultants' work, ensuring recommendations align with the comprehensive transformation strategy, and validate proposed solutions. Analyze and redesign worldwide distribution and order processing workflows to enhance efficiency, optimize expenses, and improve order accuracy and speed. Work together with diverse groups (Storage, Distribution, Coordination, Sales, IT, Finance) to improve operations and meet customer and business requirements. Establish and supervise key indicators such as OTIF, order accuracy, compliance charges, and process efficiency. Prepare and present transformation progress updates, performance reports, and improvement recommendations to the executive team. Develop and complete detailed implementation plans outlining roles, responsibilities, and timelines. Work closely with Warehousing, Transportation, Planning, and Sales groups to guarantee seamless delivery while ensuring customer requirements are met. Performance Monitoring & Reporting Provide consistent updates to senior management on performance, areas for improvement, and current initiatives. Identify and resolve order management issues impacting customer satisfaction, including order delays, master data inaccuracies, and product availability. Implement corrective and preventive measures to minimize customer compliance risks. Build and maintain strong relationships with customers to understand evolving needs and ensure order processes meet expectations. Guide the LATAM Order Management team to provide a smooth, customer-focused experience emphasizing order precision, promptness, and service excellence. Act as the main contact for Commercial business partners and key customers, ensuring timely issue resolution and alignment with service expectations.