Question
Full-time
2-5

Team Leader - Housekeeping

12/20/2025

The Team Leader - Housekeeping is responsible for overseeing departmental records, ensuring customer satisfaction, and managing supplies and inventories. They will also conduct training and address associate concerns.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

No

About The Company
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
About the Role

Company Description

Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.

Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.

Job Description

Administration

  • Ensure updating of all departmental records pertaining to attendance, duty allocation, extra cleaning, store requisitions, lost & found, mini bar operations, inventories, guest comments and  incident records

Customer Service

  • Meet with guests on a regular basis to ascertain their views on services of the department.

Financial

  • Assist the Assistant Housekeeper in ordering of supplies
  • Carry out periodic inventories of all operating supplies in coordination with the Assistant Housekeeper and Laundry Manager
  • Ensure zero wastage of supplies, manpower and energ

Operational

  • To maximize performance and efficiency of the department by the correct allocation of areas to associates
  • Carry out stipulated trainings as per the departmental manual
  • Ensure correct use of all supplies provided to associates. Periodically check all equipment to ensure correct usage.
  • Ensure correct maintenance of log book and all departmental records

Personnel

  • Carry out daily briefings, training, grooming checks and marking of attendance
  • Carry out departmental induction programs
  • Convey to Assistant Housekeeper any concerns raised by associates
  • Ensuring redressal of any associate complaints / issues
  • Job-Category: Rooms
  • Job Type: Permanent
  • Job Schedule: Full-Time
    • Key Skills
    AdministrationCustomer ServiceFinancial ManagementOperational EfficiencyPersonnel ManagementTrainingInventory ManagementGuest Relations
    Categories
    HospitalityManagement & LeadershipCustomer Service & Support
    Apply Now

    Please let AccorHotel know you found this job on InterviewPal. This helps us grow!

    Apply Now
    Prepare for Your Interview

    We scan and aggregate real interview questions reported by candidates across thousands of companies. This role already has a tailored question set waiting for you.

    Elevate your application

    Generate a resume, cover letter, or prepare with our AI mock interviewer tailored to this job's requirements.

    Tailor my ResumeWrite my cover letterFind Your Cover Letter