Hostess

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We are seeking a friendly and professional Hostess to join our team in Baghdad, Iraq. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Your warm personality and attention to detail will set the tone for our restaurant and contribute to our mission of delivering exceptional customer service.

• Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments. 
• Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
• Handles the guest greeting upon arrival and their seating through the hostess.
• Ensures that under no circumstances the entrance is left unattended.
• Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
• Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
• Reports cleanliness and maintenance issues to the immediate Supervisor.
• Handles guest complaints as per instructions or consults the immediate Supervisor.
• Does all mise-en place work according to the whole day service requirements.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• Attends all regular departmental briefings and contributes to an open communication within the assigned team.
• To treat guests and colleagues in a polite and courteous manner.
• To observe high standards of personal hygiene.
• To maintain clean and organized side stations at all times.
• To anticipate customers’ needs.

• At least 2year of customer service experience, preferably in a restaurant setting
• Excellent communication skills in English, both verbal and written
• Proficiency in basic computer skills, including Microsoft Office and email
• Strong multitasking abilities and attention to detail
• Ability to work in a fast-paced environment while maintaining a friendly demeanor
• Basic math skills for managing reservations and table assignments
• Knowledge of local cuisine and cultural customs in Baghdad
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Enthusiasm for providing exceptional customer service