IT Manager

12/21/2025

The IT Manager will manage and maintain the company's IT infrastructure and services across all sites, ensuring network security and providing support for employee endpoints. They will also troubleshoot complex issues and collaborate with internal teams to deliver high-quality IT support.

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Helfy was founded to improve the wellness and lifestyle of others through better healthcare services. As a fast-growing company, we redefine how users approach digital healthcare, making it quick, easy, and accessible to everyone online. Being a fast-growing startup, Helfy is changing the future of digital healthcare with an innovative line of solutions that places the users at the center of attention while offering them new and exciting ways to get their lives back on track. All, with complete confidence that they are getting the best service under the highest standards in digital healthcare. Our medical advisory board was hand-picked to become an elite team of professional doctors and pharmacists with years of experience in clinical practice. As a result, along with our other global departments, we strive to become the world’s leading digital healthcare company.

About the Role

We’re looking for an experienced IT Manager to join our growing team at Helfy!

Responsibilities

Manage and maintain the company’s IT infrastructure and services across all company sites.
Monitor, manage, and support network security tools such as Fortinet Firewall, IDS/IPS, Endpoint Protection ,WAF, VPN.
Administer and manage Google Workspace, Microsoft Active Directory / Azure AD including users, permissions, security policies, automation , SSO.
Provide ongoing maintenance and support for employee endpoints (Windows, macOS, Linux) including on-site and remote support.
Troubleshoot and resolve complex issues across hardware, software, and networking.
Collaborate with internal teams to deliver high-quality, service-oriented IT support.

Requirements

3-4+ years of experience in IT roles
At least 1–2 years in an IT Manager role
Hands-on experience with: Google Workspace ,
Knowledge working and troubleshooting Windows, macOS, Linux (Ubuntu/Fedora).
Firewall systems: Fortinet, HP (nice to have)
IT service management tools such as JIRA ,monday.
Strong experience in user access management, permissions, and endpoint management
Excellent troubleshooting skills with a broad technical perspective
Ability to work independently, manage priorities, and handle pressure
Relevant certifications are a strong advantage, such as CCNA/ CompTIA Security+ other security-related certifications

Key Skills

IT ManagementNetwork SecurityGoogle WorkspaceMicrosoft Active DirectoryAzure ADWindowsmacOSLinuxTroubleshootingEndpoint ManagementUser Access ManagementFirewall SystemsIT Service ManagementAutomationSSOCollaboration