IT Helpdesk Support Specialist

Description

Globe Food Equipment/Varimixer USA, located in Dayton, OH, is a subsidiary of The Middleby Corporation (MIDD) and a leading manufacturer of foodservice equipment for restaurants, schools, healthcare facilities, supermarkets, and more on a worldwide basis. Our diverse product range includes commercial mixers, slicers, electric and gas cooking equipment, and a wide range of food preparation solutions.

Globe Food Equipment has an exciting opportunity for an IT Helpdesk Support Specialist to join our team in Moraine, OH!

This role is responsible for providing first-level support to local and remote users, resolving IT-related issues related to hardware, software, networking, and communication systems. The position involves managing the IT ticket system, conducting routine maintenance tasks, and supporting day-to-day IT operations to ensure smooth business functions.

Requirements:

• Manage the IT ticket system, providing timely first-level support to all employees.
• Set up and configure computers, tablets, phones, and peripheral equipment, ensuring proper installation of operating systems and software. 
• Maintain and provide user support for audio-visual equipment, including projectors, televisions, and conference phones. 
• Set up and maintain printers, copiers, scanners, and other peripheral equipment. 
• Provide phone system support, including configuration changes such as call routing and setting up announcements.
• Conduct basic computer and software training for employees. 
• Assist with monitoring systems, interfaces, business processes, and back-ups. 
• Participate in and complete IT projects as assigned, collaborating with team members to meet project goals and timelines.
• Monitor and enforce compliance with corporate IT policies and standards to ensure all technology and data practices align with organizational requirements.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking best practices; participating in professional societies
• Occasionally will be required work after hours/on weekends and holidays if required/as needed.
• Other duties assigned by supervisor as required.

Requirements:

• BS in a related field or equivalent experience.
• 1 to 2 years of experience in a IT help desk or similar function.
• Demonstrated advanced knowledge of Windows 11 operating system.
• Demonstrated advance knowledge of Office Applications (Word, Excel, PowerPoint, Outlook, etc.).
• Demonstrated practical hardware and network troubleshooting skills.
• Active Directory, Office 365, SharePoint, Windows Sever, VMWare knowledge is a plus.
• Ability to work under pressure with multiple competing deadlines and priorities.
• Excellent verbal communication skills and professional conduct
• Ability to follow written guidelines and instructions required.

Globe Food Equipment/Varimixer USA is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants.