Student Success Adviser (Melbourne Online)

Role type: Full Time; Continuing
Department: Melbourne Online
Salary: UOM 5 - $86,943 - $99,864 p.a. plus 17% super 

• Champion online student success, shape and drive innovative learning experiences.
• Apply now to empower online learners and collaboratively advance the future of higher education at a prestigious university.
• Investing in you - benefits package including salary packaging, health and wellbeing programs, discounted services, and professional development opportunities. 

The University of Melbourne 
We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website.

Your next career opportunity 
As a Student Success Adviser at Melbourne Online, you'll play a pivotal role in shaping the future of online education at the University of Melbourne. You'll provide comprehensive support to students throughout their academic journey, from onboarding to completion, ensuring their success in this innovative learning environment. This role offers you the chance to make a real difference in students' lives, working within a fast-paced, collaborative, student-centred team dedicated to transforming higher education. You'll work with diverse stakeholders, leverage cutting-edge systems, and contribute to continuous improvement initiatives that enhance the online learning experience. Join us in our mission to position Melbourne as a leader in online education, where your passion for student success will directly impact the future of learning.

Your responsibilities will include: 

• Guide Student Journey: Provide tailored assistance across the online student lifecycle, from enrolment to completion.
• Drive Proactive Engagement: Develop action plans and interventions to help students achieve their academic and career goals.
• Enhance Support Networks: Connect students with appropriate resources and academic enrichment opportunities.
• Contribute to Innovation: Identify and implement process improvements to enhance service delivery and student experience.

You may be a great fit if: 

You are a student-focused professional with exceptional communication and problem-solving skills, capable of providing holistic support in a dynamic online education environment while driving continuous improvement.

You may also: 

• Have a degree qualification or equivalent combination of relevant experience and education.
• Demonstrate a commitment to providing quality service and advice to students with sensitivity and confidentiality.
• Have experience in process improvement initiatives and proactive problem-solving.
• Be proficient in CRM and student systems, with strong MS Office and internet search capabilities.

For further information please refer to the attached PD. 

What we offer you! 
We offer the opportunity to be part of a vibrant community and enjoy a comprehensive range of benefits to support your success and sense of fulfillment, including: 

• Supportive flexible work arrangements underpinned by our commitment to inclusion and well-being 

• Progressive, considerate leave provisions to empower your work-life balance 

• Salary packaging and access to a range of discounted services including Bupa health insurance 

• Health and well-being services including a leading Employee Assistance Program 

For more information check out our benefits page! 

Your new team – Office of the provost

Led by the Provost, the Office of the Provost supports achievement of the vision and objectives for education and community contained in the Advancing Melbourne strategy. The Office of the Provost sits alongside other divisions (Research, International, Strategy & Culture) within Chancellery.

Be Yourself 
The University of Melbourne is an Equal Opportunity Employer and a child-safe organisation. We believe the diversity of our community enriches us all, and we are committed to creating an inclusive and fair workplace where everyone is valued, respected, and empowered to succeed. We welcome applicants from all backgrounds, identities, and experiences. Discover more about Diversity and Inclusion at UniMelb.

We're committed to a barrier-free recruitment process and ongoing workplace support, providing reasonable adjustments throughout. We warmly encourage applications from people with disabilities. For assistance, please contact Kim Groizard on +61 3 9035 3218 or at hr-careers@unimelb.edu.au (subject: 'Recruitment Adjustments'). Contact details for other enquiries are located at the bottom of this page.

Find more information for applicants requiring reasonable adjustments.

Aboriginal and Torres Strait Islander Applicants 
We aspire to be the University of choice for Indigenous Australians. Our Indigenous strategy, Murmuk Djerring outlines our investment and support for Aboriginal and Torres Strait Islander staff and students.
  
Indigenous applicants are encouraged to connect with our Indigenous Employment & Development team at oied-hr@unimelb.edu.au for further information and support. 

Please note: This role requires current valid work rights for Australia. Visa sponsorship is not available.
 

A Working with Children Check (WWCC) is required for all positions. If successful, we'll guide you through the WWCC application process during onboarding and reimburse the cost.

Join Us and unlock your career potential! 
If this role is right for you, please apply with the following documents: 

• Resume 
• Cover Letter outlining your interest and experience 

Please note that you are not required to respond to the selection criteria in the Position Description. 

For recruitment queries, email Walid hr-careers@unimelb.edu.au. Include the Position Number and Job Title in the subject line. Please do not send applications to this email address.

For job-specific queries, refer to the contact details in the Position Description.

Applications close: Sunday 11 December 2025 11:55 PM; Melbourne time zone. 

Position Description: JR-006330 Student Success Adviser (Melbourne Online) PD.docx