Customer Service Leader – Logistics & Transportation

12/21/2025

Lead the day-to-day operation of the Customer Service team, ensuring high levels of customer satisfaction and KPI compliance. Maintain communication with customers and internal teams while supervising the team and analyzing performance indicators.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

At Human Quality, we are known as a leading provider of Human Resources solutions that connect top talent with companies. Our purpose, 'Make People Happy,' drives us every day to create bridges that allow organizations and individuals to connect on their career path. Committed to our values of love, unity, finding the 'how' instead of the 'no,' human connection, and transparency, our team of HR experts will make a significant difference, enabling your internal team to focus on critical functions for your organization. Through our services, you will reduce costs and decrease internal administrative burden while always complying with labor laws in Mexico. #BeTheBest #MakePeopleHappy #TalentWanted ----- En Human Quality nos caracterizamos por ser un destacado proveedor de soluciones en materia de Recursos Humanos que conecta al mejor talento con las empresas. Nuestro propósito “Make People Happy” nos mueve día a día a crear puentes que permitan a las organizaciones y a la gente vincularse en el camino laboral. Comprometidos con nuestros valores, el amor, la unidad, el buscar el cómo sí, la conexión humana y la transparencia, nuestro equipo de expertos en recursos humanos hará una diferencia significativa permitiendo que tu equipo interno se enfoque en propiedades críticas para tu organización. A través de nuestros servicios reducirás costos y disminuirás la carga administrativa interna, siempre apegados al cumplimiento con la ley laboral en México. #BeTheBest #MakePeopleHappy #SeBuscaTalento

About the Role

<h2>Job Summary in Monterrey, NL</h2>Customer Service Leader – Logistics & Transportation 📍 Monterrey, Nuevo León | 🕘 Full-timeLogistics company with operations across Canada, the United States, and Mexico, with active operations in Mexico, is seeking a Customer Service Leader to coordinate and lead the Customer Service team within the logistics and transportation sector.Position objective: Lead the day-to-day operation of the Customer Service team, ensuring high levels of customer satisfaction, KPI compliance, and effective communication between customers and internal teams.Key responsibilities:<ul style="margin-top:0cm;"><li class="MsoNormal" style="">Coordinate and supervise the Customer Service team.</li><li class="MsoNormal" style="">Maintain constant communication with customers, account managers, and internal departments.</li><li class="MsoNormal" style="">Ensure service standards are met, including transit times, on-time pickups, and deliveries.</li><li class="MsoNormal" style="">Follow up on incidents and corrective action plans.</li><li class="MsoNormal" style="">Collaborate in the development and execution of SOPs with the Quality team.</li><li class="MsoNormal" style="">Coach, develop, and evaluate team members.</li><li class="MsoNormal" style="">Analyze performance indicators to identify improvement opportunities.</li></ul>Requirements:<ul style="margin-top:0cm;"><li class="MsoNormal" style="">Advanced English and Spanish (required).</li><li class="MsoNormal" style="">Minimum of 3 years of experience in logistics/transportation and at least 1 year in a leadership role.</li><li class="MsoNormal" style="">Knowledge of AS400 and McLeod (preferred).</li><li class="MsoNormal" style="">Knowledge of CTPAT.</li><li class="MsoNormal" style="">Strong leadership, communication, organizational, and problem-solving skills.</li><li class="MsoNormal" style="">Bachelor’s degree or equivalent experience in the logistics/transportation industry.</li></ul>We offer:<ul style="margin-top:0cm;"><li class="MsoNormal" style="">Salary: $30,000 MXN per month + performance-based bonus</li><li class="MsoNormal" style="">Full benefits</li><li class="MsoNormal" style="">Job stability and professional growth</li><li class="MsoNormal" style="">Excellent work environment</li></ul>📩 Apply through this platform and our team will contact you to continue the process.

Key Skills

Customer ServiceLogisticsTransportationLeadershipCommunicationOrganizational SkillsProblem-SolvingKPI ComplianceTeam DevelopmentPerformance AnalysisSOP DevelopmentBilingualAS400 KnowledgeMcLeod KnowledgeCTPAT Knowledge