Front End Shift Leader

Description

Good Harvest Market, Waukesha County’s largest independently owned natural and organic grocer, is seeking apart-time or full-time Front End Shift Lead to join our Customer Service team.

This role is ideal for someone who learns quickly, enjoys responsibility, and is interested in developing leadership skills within a values-driven, community-focused business.

A blend of daytime and evening retail availability is required, including weekends and holidays. Flexibility is strongly preferred.

About you:

• Our mission statement speaks to you: “To passionately serve and nourish our  community with organic, local, and more sustainable options”.
• You like to turn frowns upside down.
• Going above and beyond is your normal. You can’t help it, because you’re awesome.
• You value independently owned businesses and believe people can ‘vote’ with their dollars.
• You handle cash with care and can do simple math on-the-spot.
• You are comfortable delegating duties to fellow team members.
• Must be at least 18 in order to scan alcohol purchases.

About us:

• We pay weekly. Every Friday.
• Our employees receive a generous in-store purchase discount on our exceptional products, also applicable in our onsite restaurant, Hop Harvest & Vine.
• We offer both full and part time staff participation in our Simple IRA Retirement Match plan (must be at least 18 years old).
• We  offer full time team members paid holidays, paid time off, enrollment  in our group health care plans (medical, dental, vision) and we pay for life and disability benefits.
• When advancement opportunities become available we prefer to look within first.
• We provide an educational, team oriented environment. Our employees love working together!

Position Overview

This  role will begin with cashiering and customer service responsibilities,  followed by advanced training at our Customer Service Desk, including  handling returns, special orders, phone inquiries, and customer  problem-solving.

The goal of this position is to develop into a  Shift Lead role, based on demonstrated performance and readiness. Shift  Leads support front-end operations by assisting with delegation,  administering breaks, and working in the cash office to manage tills.

Candidates  should be comfortable with this growth-oriented expectation from day  one. Prior grocery or retail cashiering experience is preferred.

Responsibilities and Duties

Duties include, but are not limited to:

• Providing exceptional customer service
• Handling cash with accuracy and care
• Efficiently performing customer transactions using our POS system
• Processing returns and placing special orders for customers.
• Answering our phones and properly directing calls.
• Delegating checklist tasks to ensure productivity is maintained and the department functions optimally
• Ensuring cashiers are scheduled appropriately for breaks and taking them at times that work best for the department
• Cleaning the department
• Retrieving carts from the parking lot
• Stocking and facing products as needed
• Strong attention to detail
• Ability to remain organized

Shift Lead Responsibilities (Upon Advancement)

• Delegating checklist and operational tasks to front-end team members
• Administering breaks in alignment with department needs
• Working in the cash office to check and reset tills
• Supporting smooth front-end operations during assigned shifts

Good Harvest Market is a proud equal opportunity employer.

Requirements

 Qualifications and Skills

• Must be at least 18 years old
• At least two years of customer service experience
• At least one year of cash handling experience
• Must have flexible retail availability
• Must be able to communicate clearly with our customers
• A strong interest in natural foods and living
• Must possess a strong work ethic and be self-motivated
• Preferably have at least one year of customer service experience

Physical Demands:

• Constant standing
• Frequent bending, kneeling, reaching, pushing and pulling
• Ability to lift 25 lbs
• Varying  temperature conditions (retrieving carts or aiding customers with their  groceries out to their vehicle in various weather conditions, stocking  coolers/freezers as needed)

IMPORTANT DISCLAIMER NOTICE:

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and require employees to perform other tasks as circumstances or conditions of its business, competitive considerations or the work environment change.