Acquiring Product Owner, Delivery & Operations

Our client’s success is our success. And you make it happen 
Ever tapped your phone to buy a morning coffee, or made a purchase from your favourite online store? Chances are, we’ve made it happen.   

At Cuscal, we’ve been at the forefront of payments innovation for almost 60 years, enabling seamless, secure solutions that millions of Australians rely on every day. From launching Australia’s first ATM to being the first certified Australian fast payments Payer and Initiator in 2022, we’ve always pushed boundaries - and we’re not stopping now.  

We are a listed public company (ASX:CCL) with full direct connectivity and production capability across all domestic payment systems. Whilst the major banks leverage this capability for their consumer and business clients, our B2B model focuses on enabling other banks, fintech’s and corporates to deliver innovative and competitive payment and digital solutions to their clients and customers.  

We are looking for a Product Owner to join our Acquiring team.  

The Acquiring team @ Cuscal is responsible for building products to drive seamless payment experiences for our clients across card present, mobile, web and in-app. We are currently on a journey to drive strategic change to modernise our payments architecture and platform. As part of our team, you'll play a pivotal role in enhancing our competitive edge in the market, fostering growth and creativity. Join us and be a part of a dynamic environment where cutting-edge technology and forward-thinking strategies converge to deliver superior payment solutions. Together, we will meet the evolving needs of our clients and drive our company's success into the future. 

Reporting to the Product Manager, your role is to own the delivery and operational performance of client-facing product solutions while driving product improvements and strategic alignment. This position bridges product strategy and execution by managing integrations, overseeing feature releases, and ensuring operational excellence

About the role

1) Product Strategy & Roadmap 

• Define and maintain product roadmap aligned with business objectives and client needs.  

• Translate market insights and client feedback into prioritized product requirements. 

2) Implementation & Integration Delivery 

• Lead end-to-end implementation and integration projects for new partners and clients.  

• Coordinate with product leadership, business analysts, and technical teams to deliver on scope and timelines. 

3) Feature Development & Release Management 

• Oversee planning and execution of feature releases, ensuring quality and timely delivery.  

• Collaborate with engineering and design teams to refine specifications and resolve blockers. 

4) Client Operations & Support 

• Manage operational processes for existing clients, including billing coordination and issue resolution.  

• Partner with Finance, Client Partnership, and Service Operations teams to maintain service standards. 

5) Performance Monitoring & Continuous Improvement 

• Track product performance post-launch, analyse usage data, and identify improvement opportunities.  

• Maintain product documentation, integration guides, and release notes for scalability.  

What you'll bring

You bring a strong ability to translate business objectives and client feedback into actionable product strategies and clear roadmaps. Ideally you have experience across the following:

• 3+ years experience in agile product development with solid delivery of products and services to market  

• Demonstrated experience in successful internal and external relationship management  

• Demonstrated experience in managing revenue and expense lines   

• Demonstrated experience in work effectively in a fast-paced cross functional environment  

• Demonstrated ability to make critical decisions in a fast-changing environment.  

• Experience working in a fast-paced payment product environment. 

• Experience working in a hybrid working environment. 

Why Cuscal?  

We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.  

Next Step  

If you’re excited to join a company that’s shaping the future of how Australia moves money, we’d love to hear from you.  Apply now and let’s explore who you are, what drives you and how you can contribute to our vision for the future.  

Cuscal is an equal opportunity employer committed to an equitable, diverse, and socially inclusive work environment and a positive, barrier-free recruitment process. We welcome applicants from an Aboriginal and Torres Strait Islander heritage, people living with a disability, LGBTQIA+ and people from culturally diverse backgrounds to explore career opportunities with Cuscal.    

 Note: Cuscal does not accept unsolicited resumes from recruitment agencies or search firms.