Salesforce Business Analyst

abra is looking for a Salesforce Systems Analyst & Implementer to join a professional, high-performing team and work on complex, large-scale projects.

Requirements

• At least 3 years of experience in CRM systems analysis and specification – mandatory
• Bachelor’s degree in Information Systems, Industrial Engineering & Management, or a related field – mandatory
• Proven experience in writing detailed functional and technical specification documents – mandatory
• Hands-on experience in Salesforce implementation and configuration – mandatory
• Strong familiarity with Sales, Marketing, and Service business processes – significant advantage
• Experience working with development tools, SQL, and integration tools – significant advantage
• Experience working with VS Code and/or DevOps processes – significant advantage
• Excellent written and verbal communication skills
• Strong system-wide and business-oriented perspective
• High analytical and problem-solving abilities
• Strong service mindset and outstanding interpersonal skills
• Proven ability to lead processes end-to-end
• Ability to work effectively in a team and across multiple interfaces
• Ability to translate complex business requirements into technological solutions
• Ability to manage multiple tasks simultaneously in a fast-paced, high-priority environment
• High level of self-learning capability and adaptability to new technologies