Inventory & Logistics Specialist Lead

Description

About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

Position Summary

The Inventory & Logistics Lead oversees the daily operations of all inventory functions, including frozen, refrigerated (cold chain), and ambient temperature products. This role provides leadership and direction to the Inventory Control and Distribution Specialists and ensures accurate, compliant, and efficient management of all materials moving through the warehouse and pharmacy environments.

This individual is responsible for maintaining product integrity, optimizing workflow, and driving performance through process improvements, strong collaboration, and adherence to DSCSA, FDA, DEA, and state pharmacy board regulations.

Key Responsibilities

Leadership & Oversight

• Lead and manage the Inventory Control and Distribution Specialists team, ensuring accurate receiving, storage, and distribution of all temperature-controlled and ambient products.
• Train, coach, and evaluate team performance to ensure operational excellence and adherence to SOPs.
• Coordinate scheduling, workload prioritization, and task assignments to meet daily operational demands.
• Foster a culture of accountability, safety, and compliance across the inventory and logistics team.

Inventory Management

• Oversee the receipt, inspection, storage, and documentation of frozen (-20°C), refrigerated (2–8°C), and ambient pharmaceutical inventory.
• Ensure accurate inventory control through regular audits, reconciliations, and variance reporting.
• Maintain compliance with DSCSA, FDA, DEA, and state requirements for storage, tracking, and documentation.
• Monitor temperature logs and respond promptly to temperature excursions or product integrity concerns.
• Optimize inventory layout and flow to maximize efficiency and minimize risk of mix-ups or spoilage.

Logistics & Distribution

• Oversee outbound and inbound shipments across all temperature zones, ensuring appropriate packaging, labeling, and documentation.
• Collaborate with pharmacy, fulfillment, and operations teams to coordinate timely replenishment and distribution.
• Manage logistics relationships, including carriers and suppliers, to ensure cost-effective and compliant shipping solutions.
• Implement best practices for cold chain and frozen product handling, ensuring product quality through last-mile delivery.
• Evaluate logistics performance metrics and identify opportunities for improvement.

Compliance & Quality Assurance

• Maintain strict adherence to internal SOPs and regulatory standards governing pharmaceutical distribution.
• Support audits, inspections, and documentation reviews from regulatory agencies and partners.
• Ensure accurate recordkeeping for all controlled substances and temperature-sensitive items.
• Lead root cause analysis and implement corrective actions following inventory discrepancies, excursions, or compliance issues.

Process Improvement & Reporting

• Develop and implement process improvements to enhance accuracy, efficiency, and safety in inventory operations.
• Utilize data and KPIs to track team performance, identify bottlenecks, and drive operational excellence.
• Collaborate cross-functionally to align logistics processes with pharmacy operations and engineering systems.
• Prepare and present reports to leadership on inventory accuracy, compliance, and logistics performance.

Key Competencies

• Leadership: Demonstrates strong ability to lead, mentor, and develop team members.
• Operational Excellence: Skilled in managing complex inventory across multiple temperature zones.
• Regulatory Knowledge: Deep understanding of DSCSA, FDA, DEA, and state regulations for pharmaceutical storage and distribution.
• Problem Solving: Quickly identifies issues and implements practical, compliant solutions.
• Technical Proficiency: Skilled in systems such as Fishbowl, Lspedia, and Excel for real-time data tracking and reporting.
• Communication: Communicates effectively across departments and leadership levels.
• Accountability: Takes ownership of team outcomes and operational integrity.
• Continuous Improvement: Proactively seeks and implements process enhancements to drive scalability.

Qualifications

• [High school diploma or equivalent required; Associate or Bachelor’s degree in logistics, supply chain, or related field preferred. 
• 3+ years of experience in inventory management, logistics, or supply chain operations (healthcare or pharmaceutical industry preferred). 
• 1+ year of experience in a supervisory or lead role. 
• Experience managing frozen, cold chain, and ambient temperature product inventory. 
• Familiarity with ERP’s. 
• Strong organizational and analytical skills, with attention to detail and accuracy. 
• Ability to push, pull, or lift up to 50 lbs and work in refrigerated and frozen environments. 
• Willingness to work flexible hours, including weekends or evenings, as operationally required.

Work Environment

• Location: On-site 
• Schedule: Full-time
• May require availability or flexibility for escalations.
• Regular meetings with teams, departments, or leadership to ensure alignment.

Key Essential Functions

• Must be able to stand for at least 4 hours at a time while working.
• Must be able to lift up to 25 pounds with or without reasonable accommodation.
• Must perform repetitive motions for an entire shift, including bending, reaching, lifting, and scanning.
• Must be able to work onsite when required.
• Participate in vendor sourcing, evaluations, and contract negotiations to secure favorable pricing, terms, and service levels.
• Manage and prioritize multiple purchase orders, vendors, and projects simultaneously in a fast-paced environment.
• Process and track purchases with a high level of accuracy, efficiency, and organization, ensuring timely delivery and proper documentation.
• Maintain accurate procurement records and ensure compliance with company policies and applicable regulations.
• Communicate effectively with internal stakeholders to understand purchasing needs and resolve order or vendor issues.

Employment Classification

Status: Full-time
FLSA: Exempt 

Equal Employment Opportunity (EEO) Statement

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.  

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.