Front Desk Coordinator

Description

True Sports Physical Therapy is excited to announce the opening for a dedicated and dynamic Front Desk Coordinator at our busy clinic facility. This Full-Time position plays a crucial role in setting the tone for a positive patient experience, ensuring efficient clinic operations and customer satisfaction. The Front Desk Coordinator serves as the first point of contact for our clients, combining administrative prowess with genuine hospitality.

This role is ideal for individuals who are not only looking to enhance their career in the healthcare administration field but are also eager to contribute to a team that values top-notch patient care. Please note, this position is not available for remote work and requires the coordinator to be present at the office.

Duties and Responsibilities

• Warmly greet and check-in patients, ensuring a pleasant reception experience.
• Manage scheduling of appointments, adjustments, and follow-ups for optimal patient and therapist convenience.
• Optimize patient flow to keep wait times minimal and ensure the schedule runs efficiently.
• Maintain patient records and confidentiality with strict adherence to data protection laws and clinic policies.
• Process patient payments and verify transaction accuracy as per financial protocols.
• Answer, screen, and route calls with professional attention to detail and client care focus.
• Provide information and assistance to patients regarding policies, services, and procedures.
• Handle and resolve patient concerns diplomatically and report unresolved issues promptly to the appropriate personnel.
• Perform general office duties, such as filing, photocopying, faxing, and organizing clinic documentation.
• Participate in staff meetings to discuss improvements in patient services or operational procedures.
• Assist in the maintenance of the cleanliness and organization of the clinic environment.
• Regularly communicate with management to update on daily operations and discuss any issues or concerns.

Hours: Monday-Thursday 10:00 AM- 6:00 PM; Friday 07:00 AM-12:00 PM

Dress Code: Business Casual or Athletic Sports Wear & Tennis Shoes (No jeans, leggings, sandals or crocs)

Requirements

• High School Diploma or equivalent.
• Proven experience in a front office handling receptionist or administrative duties.
• Strong interpersonal and communication skills; capable of effectively managing time and multitasking in a fast-paced environment.
• Exemplary customer service skills with a professional demeanor and the ability to manage stressful situations tactfully.
• Proficient in the use of computer software, including EMR systems, Microsoft Office Suite, and general office equipment.
• A keen eye for detail and a well-organized approach to work.
• Ability to work collaboratively in a team and maintain positive relationships with all staff members.
• Flexible and adaptive to changing procedures, schedules or priorities.
• Commitment to furthering the mission and values of True Sports Physical Therapy through excellent front office management.