Health and Wellness Services Assistant Manager

Description

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to welcome, serve and empower refugees, immigrants and people across cultures and generations to reach their full potential. Find out more at www.irco.org.  

POSITION:                                     Health and Wellness Services Assistant Manager

JOB CLASS/GRADE:                      Assistant Manager/Grade 4

WAGE:                                             Starting at $66,120 per year based on experience 

FLSA; EEO; WC:                             Exempt; Professional; 8864

LOCATIONS:                                  IRCO Main Office, 10301 NE Glisan St Portland OR 97220, Hybrid schedule

FTE; FT/PT; STATUS:                     1.0 FTE; Full-Time with Benefits; Regular

NUMBER OF POSITIONS:           (1)

APPLY AT:                                      www.irco.org 

STATUS:                                          Full-Time with Benefits

PROGRAM(S):                               Refugee Health Promotion and Traditional Health Worker

SECTOR:                                         Community Health and Wellness

REQUIREMENTS:

English fluency required, bilingual preferred 

Minimum three years of experience in program supervision in a nonprofit, governmental, or private sector setting 

LCSW or LPC or other clinical licensure in Oregon is required 

Have a valid driver’s license, auto insurance, and full use of vehicle  during work hours 

Must be able to pass extensive Background Check 

This job announcement is intended to describe the general nature and level of work being performed in this job. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

Program Summary
The Community Health and Wellness sector provides services that support the physical, behavioral, and emotional health and wellbeing of individuals and communities. Our staff are certified Traditional Health Workers, such as Community Health Workers (CHW), Peer Support Specialists (PSS) and Doulas, who offer direct services such as healthcare and systems navigation, health insurance enrollment, physical, and emotional health support, adjustment support, mental health resource navigation, and client-directed case management. We also engage in community outreach and physical and emotional health education via community workshops, psycho-education support groups, and by hosting monthly health clinics that provide dental services, health services, and community resource information.

Position Summary
The Health and Wellness Services Assistant Manager will support IRCO’s Community Health and Wellness Sector Manager by taking the lead role in developing and supervising IRCO’s Health and Wellness Services Programs. Programs include traditional health worker focused programming including Community Health Workers, Peer Support Specialists and Doulas, as well as health promotion programs designed for newly arrived refugees and immigrants. The Assistant Manager will be responsible for daily program operations, clinical consultation, and documentation oversight. Using their clinical and health expertise they will assist with program design, verifying or ensuring current staff obtain CHW, PSS and/or Doula certifications, training, and staff support. This role also monitors program performance and service quality, HIPAA compliance, community and network outreach, expense monitoring, contract compliance, and reporting. This position will supervise the Health Coordinator and Wellness Coordinator for implementing program services. This position works closely with the Sector Manager, Division Director, and members of IRCO’s operations units, such as Development, Finance, IT/IS, and HR. 

Essential Functions

PROGRAM OPERATION & MANAGEMENT

• Possess and apply an impeccable degree of confidentiality and utilize knowledge of laws about confidentiality, disclosures, and releases of information (ROIs), including following HIPAA guidelines, to ensure program and staff compliance 
• Oversee program operations and ensure high quality service delivery to meet all objectives stipulated by the health and wellness funding awards
• Lead team in delivering client-centered, trauma-informed, data-informed services
• Lead planning and implementation for all health and wellness direct service funding awards in the sector. This includes designing and creating new tools, templates, workplans / work-production schedules, processes, logic models, annual plans, expense tracking, and various other forms. 
• Create and monitor program budgets, budget amendments, and track expenses, including direct client support and billable expenses
• Ensure records of expenditures, invoices, payment orders, and receipts are kept in program management files
• Review awards to ensure program implementation processes move forward efficiently and with program staff fully understanding award expectations
• Adapt program operations and models to evolving IRCO policies, funder requirements, context, and client needs
• Lead health and wellness related program assessment, monitoring, and reporting activities; track outputs for each contract and submit timely reports to funders 
• Implement workflow procedures based on funder regulations and IRCO policies
• Ensure all program records and files are up to date and in compliance with best practices, and IRCO and funder policies and requirements.
• Oversee all aspects of award monitoring and compliance, meeting program goals and objectives, and reviewing, approving, and submitting internal and external narrative and data reports
• Provide oversight to and regular review of client Service Plans and Plans of Care to ensure client needs are met, services and goals are clearly defined, and files include accurate and required documentation
• Provide crisis intervention support and referral to emergency services as needed

TEAM MANAGEMENT

• Create a supportive, positive, and accountable work environment
• Conduct regular client consultation opportunities for teams
• Help troubleshoot daily problems with staff and Coordinators, building processes and forms to support workflows
• Onboard, supervise, and retain staff; approve schedules, PTO, and timesheets; conduct performance evaluations in alignment with agency wide practices, rules, and policies; ensure consistent interpretation of IRCO policies, internal guidelines, and Code of Conduct; take hiring and disciplinary actions when needed, in consultation with HR
• Ensure all staff receive required trainings and certifications initially and annually; keep records of staff certifications
• Approve payment vouchers, mileage forms, and other IRCO documents in line with IRCO policies, funder guidelines, and spending authority limits
• Provide ongoing professional development opportunities for staff 
• Ensure staff maintain highest level of confidentiality in their daily work 

STRATEGY, VISION, & REPRESENTATION

• Lead strategic visioning and development of the Health and Wellness Services portfolio
• Develop and adapt an outreach and engagement plan to reach diverse communities and community leaders and oversee its implementation by the team 
• Participate in internal and external meetings, representing IRCO Health and Wellness Sector and clients served, and creating stronger connections for client services and advocating for client needs
• Serve as a point of contact for sector Health and Wellness Services, including with funders, directing communication to the appropriate staff as needed
• Build relationships with other IRCO programs and external service providers to ensure clients have access to appropriate, high-quality referrals
• Contribute to the implementation of the agency strategic plan
• Work with data and evaluation team to define outcomes, regularly assess programs’ strengths and challenges, and utilize continuous quality improvement practices
• Collaborate with the Development team to design program models that are responsive to community needs, utilize lessons learned from experience and best practices from the field, and adhere to funder requirements
• Collaborate with partners, representing the program and organization with professionalism 
• Provide clinical knowledge and oversight to program development of community based mental health and clinical programming, including development of clinical policies and procedures, Medicaid billing systems, and best practices for service delivery
• Explore advocacy options to promote and expand sector Health and Wellness services

Requirements

Education & Experience

MINIMUM JOB SPECIFIC QUALIFICATIONS:

• Bachelor's Degree required; Master’s Degree preferred, course work in a relevant field such as Social Work, Counseling, Marriage and Family Counseling, Psychology, or related field
• Minimum of 3 years’ experience in the following areas: Community mental health, public health, program supervision or management, counseling, building community partnerships, and provision of supportive services
• Expertise in and experience in providing community based mental and physical health services, billing Medicaid for client services, working with traditional health worker models (including Community Health Workers, Peer Support Specialist and Doulas), providing a person-in-environment lens to resource referral, client service planning, and program delivery 
• Understanding of Trauma-Informed Care and experience with reflective supervision 
• Familiarity or experience working with multi-background communities, including, immigrant and refugee communities
• Ability to analyze complex situations and solve complex problems
• Ability to cultivate and develop respectful and equitable working relationships with stakeholders, colleagues, and community members. 
• An effective and compassionate communicator, both verbally and in writing, with excellent active listening skills to identify the needs and goals of our participants 
• Highly organized, self-directed, and with the capacity to multitask and pivot effectively; able to meet multiple and often competing deadlines; strong analytical, problem solving, and decision-making skills
• Able to respond to stressful situations balancing individual circumstances with organizational policies and program goals, utilizing excellent judgement
• Ability to pass an extensive background check 
• Occasionally need to travel for program events, meetings or client services at multiple locations.

PREFERRED QUALIFICATIONS:

• Minimum Bachelor’s Degree, Master’s Degree preferred
• Strong analytical, problem-solving skills
• Strong skills in community focused, interpersonal, and organizational communication
• Communicate effectively in a positive manner verbally, in writing, and by phone

Physical, Mental, & Environmental Requirements

• Hybrid setting job
• Mental: There is a regular need for assessment of risks, analysis of options and decisions without complete information 
• Physical: Positions at this level require minimal physical effort such as light lifting, carrying or movement, etc. Physical capability involves use of office or equipment where some agility and hand eye coordination is needed
• Environment: This level has a work environment that contains hazards or obstacles on a regular basis.  Working conditions include regular interactions with hostile individuals, gangs, victims of abuse, and individual safety plans are created.
• Schedule: The work schedule is mostly stable and does not fluctuate without prior notice.

Supervisory Responsibilities

Responsible for a full range of supervisory responsibilities, including providing daily work direction, authority to hire, discipline and terminate employees, make pay adjustments, communicate performance appraisals, etc.

What We Offer

IRCO is a very employee-friendly workplace and offers great benefit package to our staff:

• Many flexible working arrangements and schedule
• Amazing opportunity to work with people who come from all over the world
• Work that helps your community 
• 3 to 6 weeks of PTO per year 
• 401k match of over 100% on first 5%, immediate vesting 
• 3% match for student loans or college savings 
• 12 Paid Holidays and 1 Floating Holiday
• Medical & Dental insurance options with 90% coverage for employee AND Families, no deductibles
• Employer Paid Life, Short term, and Long-term Disability Insurance 
• Flexible spending account

Required Engagement 

Engage fully in recommended professional development, as well as other assigned or required training activities. This engagement can also include participation in optional activities that embrace IRCO’s mission, vision, and values-based initiatives. 

How To Apply

1. Complete the IRCO application in our Careers Portal: IRCO Application for Employment.  
2. Upload your resume and cover letter addressing your qualifications for this position IRCO Careers.  
3. For questions about this position, please email jobs@irco.org

Please note that physical applications are accessible from IRCO’s main office, 10301 NE Glisan, Portland, OR 97220. Due to the high volume of applications received, we will not be able to contact applicants or return calls regarding applications. Complete applications should include a cover letter, resume, and IRCO application. 

IRCO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any characteristics protected by State and Federal law. We will make reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.