Account Management Coordinator

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

• Perform the coordinating role and focus on specific designated customers of the company.
• Function as back-up on non-customer facing front for Account Managers where support is needed.
• Participate in customer service reviews, customers satisfaction surveys and making analysis for the designated customers and for Account Management department.
• Support the department in business development and customer retention by maintaining good relationship with customers.
• Manage integrity of shipment and performance data.
• Assist with generating system reports for managing and communicating exceptions to Operations/Account managers/Customers across the network.
• Monitor against performance standards per agreed KPI's with customer.
• Support with upkeep of rates, SOPs, process improvement where applicable.
• Support the accounts receivable process of the customer internally within Expeditors.
• Support the department in RFQs and quotations by working with relevant products and Account Managers to price competitively.
• Support with activities related to managing and improving the EDI with customers.
• Support with the new rates/lanes’ approval processes.
• Take up additional tasks/ projects as required by Account Managers to enable strategic development of the account.
• Provide administrative assistance to the Account Management department when required.
• Work closely with the account managers to uncover customer requirements, qualify opportunities, and propose the right solution.
• Support special projects as deemed necessary by the management.

• Education: Bachelor’s degree or equivalent business qualifications.
• Experience: Minimum of two years at Expeditors or within the logistics industry.
• Technical Skills: Proficiency in Microsoft Office (PowerPoint, Word, Excel, Outlook) and general PC skills.
• Core Competencies:
  • Strong customer service and interpersonal skills
  • Team-oriented with a supportive, proactive mindset
  • Attention to detail and accuracy
  • Positive, “will-do” attitude
• Additional Skills:
  • Effective presentation and communication skills
  • Proficiency in English
  • Fluency in Chinese is an advantage

Expeditors offers excellent benefits:

• Full time job contract
• Competitive salary
• Opportunity for promotion
• Friendly atmosphere among team
• Ability to develop
• Professional Training Plan
• Health insurance program
• Professional of working environment
• 14 annual leave days per year