Mortgage Mailroom Administrator, Home Lending

<div class="content-intro"><p><strong>About Upstart</strong></p> <p>Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.</p> <p>Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; Austin, Texas; and New York City, NY (opening Summer 2026).</p> <p>Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!</p></div><p><strong>The Team:&nbsp;</strong></p> <p>Upstart’s <strong>Mortgage Mailroom </strong>team is<strong> </strong>dedicated to supporting the efficient handling and review of mortgage documents and loan sales. The team ensures the timely and accurate management of documents and files for investor review, contributing to the smooth operation of loan sales and compliance with investor guidelines. This role is essential to maintaining a lean, scalable workflow in our growing mortgage operations.</p> <p>As the <strong>Mortgage Mailroom Administrator</strong> at Upstart, you will be responsible for managing mail, reviewing closed loans and preparing mortgage documents for loan sales.</p> <p><strong>How you’ll make an impact</strong></p> <ul> <li>Sort and organize incoming and outgoing mortgage documents to ensure timely processing and routing.</li> <li>Scan and digitize paper files, uploading them to the appropriate document management system.</li> <li>Validate loan files for accuracy and completeness, cross-checking compliance with investor guidelines before submission for loan sale.</li> <li>Communicate discrepancies to loan processing and underwriting teams, ensuring issues are resolved in a timely manner.</li> <li>Securely archive physical copies of documents, ensuring compliance with document retention policies.</li> <li>Manage both mailroom tasks and loan review duties, allocating 60% of your time to mailroom operations and 40% to loan review, adjusting based on operational demands.</li> </ul> <p><strong>Minimum Qualifications&nbsp;</strong></p> <ul> <li>1+ years of experience in mortgage loan processing or administrative support roles in a highly regulated industry.</li> <li>Strong attention to detail and ability to maintain high levels of accuracy in document handling.</li> <li>Familiarity with mortgage compliance guidelines and investor requirements.</li> </ul> <p><strong>Preferred Qualifications</strong></p> <ul> <li>Experience with mortgage loan sales and reviewing loan files for investor submission.</li> <li>Strong organizational skills and the ability to handle multiple tasks simultaneously.</li> <li>Ability to work independently and manage time efficiently in a fast-paced environment.</li> <li>High school diploma or equivalent work experience.</li> </ul> <p><strong>Position location</strong>&nbsp;<strong> In-Office requirements </strong>This role is available in the following locations: <strong>Columbus, Ohio. </strong>The position requires you to work in the office <strong>Monday through Friday 9-5:30pm ET.</strong></p> <p><strong>Time zone requirements</strong> The team operates on the East/West coast time zones.&nbsp;</p> <p><strong>Travel requirements</strong> As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.</p> <p><span style="font-weight: 400;"><strong>What you'll love:&nbsp;</strong></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive Compensation (base + bonus &amp; equity)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Employee Stock Purchase Plan (ESPP)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Life and disability insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous holiday, vacation, sick and safety leave&nbsp;&nbsp;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Supportive parental, family care, and military leave programs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Annual wellness, technology &amp; ergonomic reimbursement programs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Catered lunches + snacks &amp; drinks when working in offices</span></li> </ul> <div id="te-floating-button-container"></div> <div id="te-floating-button-container"></div> <div id="te-floating-button-container"></div> <div id="te-floating-button-container"></div> <div id="te-floating-button-container"></div> <div id="te-floating-button-container"></div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law.</p></div><div class="title">Columbus, OH - Anticipated Hourly Rate Range</div><div class="pay-range"><span>$25.48</span><span class="divider">&mdash;</span><span>$25.48 USD</span></div></div></div><div class="content-conclusion"><p>Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.</p> <p><span style="font-weight: 400;"><em>If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email </em><a href="mailto:candidate_accommodations@upstart.com"><em>candidate_accommodations@upstart.com</em></a></span></p> <p><span style="font-weight: 400;"><a href="https://www.upstart.com/candidate_privacy_policy">https://www.upstart.com/candidate_privacy_policy</a></span></p></div>