EN - General Manager

Join ibis Rotterdam City Centre, part of Accor—an international hospitality group with 5,500+ hotels and 10,000+ destinations. At Accor, we believe in your potential and offer countless opportunities for growth. Every gesture contributes to a memorable experience—for guests, colleagues, and the planet. Together, we embody the vision of responsible hospitality.

Located in the vibrant heart of Rotterdam, our ibis Rotterdam City Centre combines modern comfort with a welcoming atmosphere. Just steps away from the city’s iconic architecture, lively nightlife, and cultural hotspots, ibis Rotterdam City Centre is the perfect place to work and grow. Be part of a dynamic team that values creativity, teamwork, and delivering exceptional guest experiences every day.

As General Manager of ibis Rotterdam City Centre, you are an inspiring and innovative leader with the vision and experience to run a successful hospitality business. You oversee hotel operations to maximize profitability and ensure exceptional guest service and product quality. Your responsibilities include developing and implementing annual and long-term strategies for operations, sales, marketing, and financial goals to meet or exceed owner and corporate expectations.

Through strong coaching skills, you grow talent within Accor, enhancing employee experience and engagement. Together with your team, you optimize service standards and guest satisfaction. You represent the hotel professionally to owners and Accor, maintain strong community networks, and ensure brand consistency and successful project implementation.

Leading ibis Rotterdam City Centre requires flexibility. You manage a diverse, multi-generational team of 20 in a flat, multi-skilled organization with limited reporting lines. You report to both owners and Accor, requiring excellent interpersonal, stakeholder management, financial, and analytical skills.

What is in it for you:

• Competitive salary based on your experience
• An attractive bonus package of 30% with an optional increase of total bonus in case of over performance
• 25 annual leave days
• A company lease car, including parking spot in the city centre of Rotterdam
• Laptop and smartphone
• Access to Accor’s Heartist (employee) Program which includes attractive staff rates and deals
• Training, coaching and courses to join, with our own Accor Academy we offer a wide variety of state of the art learning. For our General Manager we offer specialized development programs.

You will be responsible for:

• • Leading the business

• • Lead the overall management and strategic direction of the property and support all departments in the achievement of operational targets
  • Maximize the property in terms of profit and management of financials
  • Ensure full compliance with operating controls and legislation in all areas of the business
• Building your team
  • Actively involved in the recruitment process of positions within the property to select the best fit
  • Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
  • Develop relationships within the local community
• Driving service culture
  • Maintain product and service quality standards to exceed guest expectations
  • Promote the brand and ensure all brand essentials and standards are in place and executed consistently.

Your experience and skills include:

• The position is offered for a fulltime employment
• This role is excellent as a first time General Manager Position. We do require prior working experience of at least 3 years as Operations/ Hotel/ Departmental Manager where you were part of the Hotel’s Management Team.
• Proven experience in leading a dynamic team with an informal working culture and where roles were multi-skilled
• Bachelor’s degree in business or hospitality management or equivalent
• Fluent in English and Dutch
• Good understanding and know-how of the current hospitality market of Rotterdam
• Good analytical skills, you know how to set-up, measure and steer the right KPIs
• Experience with owners and managers relationships and multi-stakeholder management
• Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals, backed up by data and analysis
• Excellent networking, speaking and presentation skills
• Bottom-line oriented with emphasis on high quality guest-service and coaching leadership skills

You will live the brand by:

• Setting ambitious financial goals aligned with ibis strategy.
• Creating a positive and engaging environment for both guests and team members.
• Building strong owner relations and driving property performance.

Recruitment Process:
The interview process consists of three rounds, and an assessment is part of the selection procedure.
 

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.