Operations Team Lead

<p>Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.</p><p>As our Operations Team Lead<strong>,</strong>&nbsp;you will join our UK Operations team and play an essential part in our mission to provide the world with affordable and environment-friendly deliveries. You are at the forefront of the last-mile delivery revolution running our team of Field Assistants, who keep our fleet of autonomous robots moving and our customers smiling. We are breaking records weekly, your job is to build the operational backbone that makes that growth sustainable.</p><p></p><p><strong>Your main responsibilities are:</strong></p><ul><li class="li1"><p>Leading daily operations for Field Assistants in Leeds, ensuring efficient execution and high standards, coaching and developing the team.</p></li><li class="li1"><p>Scheduling and approving timesheets, hiring and training of new Field Assistants.</p></li><li class="li1"><p>Motivating team members and assessing performance to consistently deliver excellent service, ensuring all necessary tasks and processes are completed.</p></li><li class="li1"><p>Collaborating with merchant partners to successfully onboard new locations and resolve operational challenges.</p></li><li class="li1"><p>Support the Operations Manager with process updates/creation for UK.<span class="Apple-converted-space">&nbsp;</span></p></li><li class="li1"><p>Daily/weekly logistic planning to make sure we're efficiently reacting to the priority areas to minimise merchant and robot downtime.</p></li><li class="li1"><p class="p1">Clear alignment with the Technical Team Lead to drive fleet and operational health improvements.<br></p></li></ul><p><strong>What’s in it for you?</strong></p><ul><li><p>Opportunity to work on industry-leading self-driving delivery robot technology on a uniquely large scale, creating history and making things happen.</p></li><li><p>You can immerse yourself in the world of technology and innovation.</p></li><li><p>You will have a chance to work with people with a strong inner burning and motivation. We are self-aware and seek feedback and improvement. We don’t want to wait until we are told what needs to be done but take it as a matter of pride to figure out solutions for topics in various teams and areas.</p></li><li><p>You’ll have endless opportunities to learn from our inspirational, talented team members across the globe.<br></p></li></ul><p><strong>What we hope you’ll bring to the table:</strong></p><ul class="ul1"><li class="li1"><p>Proven Leadership: You’ve led teams in fast-paced environments and know how to keep people motivated when the pressure is on.</p></li><li class="li1"><p>Strong project management skills, experience running multiple projects simultaneously.<span class="Apple-converted-space">&nbsp;</span></p></li><li class="li1"><p>Relational intelligence from previous customer facing roles: You can talk shop with technicians, strategize with managers, and build trust with local shop owners.</p></li><li class="li1"><p>Sharp eye for detail, you don't just spot bottlenecks but<span class="Apple-converted-space">&nbsp; </span>aim to fix them before they impact the customer.</p></li><li class="li1"><p>Full UK driving license and willingness to drive a van and travel.<span class="Apple-converted-space">&nbsp;</span></p></li><li class="li1"><p class="p1">Adaptability: You’re comfortable with a 60% hub-based role and ready to hit the road when the mission requires it.<br><br>Want to learn more about our robots and our people? Get in touch and let’s have a chat! Also, have a sneak peek to our <a target="_blank" href="https://medium.com/starshiptechnologies">blog</a> and discover more about us!</p></li></ul>