Residential Program Manager - Behavioral Health

Description

OUR MISSION...

To create meaningful changes in the lives of individuals with disabilities and their families through the use of evidence based practices and dedicated service providers.

Behavioral Health Allies provide services to individuals with a variety of disabilities varying from 18 months through adulthood. We address the needs of families, schools and agencies by conducting assessments, developing and providing intervention as well as training, while utilizing the principles of Applied Behavior Analysis and Positive Behavioral Intervention & Supports.

POSITION SUMMARY

Responsible for the management and oversight of operations in designated residential or crisis location(s). Ensures the compliance and quality assurance measures set forth by the organization and other regulatory bodies.

BENEFITS

Medical, Dental, Vision Insurance, Referral bonus, OnDemand Pay (get your pay when you need it), Health Savings Account (HSA), Flexible Spending Acct, Short/Long Term Disability, 401K, and more.

Requirements

• A minimum of two years of management and supervisory experience
• Bachelor’s Degree in a related field and/or equivalent work experience preferred
• Experience working with challenging behaviors is preferred

PROFESSIONAL SKILLS/Key Accountabilities

1. Responsible for oversight of the training and supervision of all staff within the assigned locations, including upcoming expirations in mandatory trainings and completion of OJT Checklist.

2. Responsible for displaying confidence, maturity, flexibility and professionalism when working with staff, the individuals we serve, families and community contacts

3. Manage and monitor budgets and expenses of homes.

4. Ensure the accuracy and timeliness of all reports and deadlines

5. Ensure compliance with all DMH guidelines

6. Assist in an on-call rotation

7. Work with clinicians and Shift Supervisors to ensure all Behavioral Plans are implemented with fidelity

8. Manage attendance for all direct reports and oversee the attendance policy (as evidenced by weekly audits of points trackers)

9. Audit timecards to ensure proper cost centers and allocations for each pay period

10. Provide approvals for employee relations issues (performance feedback, hiring, terminating, etc)

11. Lead monthly staff trainings and meetings for each location

12. Collect and present findings from all fidelity checks conducted

13. Scheduled and regular review of video footage in assigned homes

14. Provide strong leadership and motivation for staff

15. Be aware of risk management and follow all safety procedures. Participation in the investigation process.

16. Submission of census, expense reports, mileage, PEX and end of month reporting.

17. Problem-solve situations and communicate quickly and effectively to involved parties regarding any problems and/or concerns

18. Ensure the maintenance and repairs of the home, equipment, and vehicles

19. Ensure the health and safety of all individuals

20. Will perform other duties as required by manager as necessary

COMMUNICATION AND PERSON CENTERED SUPPORTS

1. Provides support to individuals using person centered language.

2. Reminds and coaches employees to use person centered language

3. Participates in client’s person centered planning techniques

4. Uses effective and sensitive communication skills to build rapport with individuals served and employees

5. Uses modes of communication and terminology that are appropriate to the communication needs of the individual served

6. Attends all required team meetings and staff meetings

CRISIS PREVENTION AND DE-ESCALATION

1. Assist and lead crisis event with clients as needed

2. Has the ability to identify a crisis, diffuse the situation, and determine an intervention strategy. Contacts necessary supports as needed. Able to ensure that the staff they supervise has the ability to respond appropriately to crisis

3. Monitors crisis situations, discusses the incident with authorized staff and participants, adjusting supports and the environment, complies with regulations for reporting. Able to train staff on managing crisis events

4. Completes video fidelity checks to provide necessary training and feedback

5. Is an active and compliant participant in any internal and external investigations following a crisis event.

ADDITIONAL REQUIREMENTS

1. Transport and support community errands, visits and medical appointments with individuals served as needed

2. Maintains valid driver’s license and low-risk driving record, in accordance with company guidelines. Reports any and all traffic infractions (on or off the job) to supervisor in a timely manner

3. Management of expenses in assigned location(s)

4. Participate and lead the intake process of new clients

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About BHA

KCBHH is a comprehensive behavior analytic service provider committed to the principles of Applied Behavior Analysis ABA) and Positive Behavioral Intervention & Supports into the services we provide. Our services address the needs of families, schools and agencies by conducting assessments, developing and providing intervention and providing training. We service individuals with a variety of disabilities varying from 18 months through adulthood. We work with the client and family in diverse settings - homes, school districts, residential homes, mental health facilities - and in partnership with many service providers and members of our client’s advocate team.

Equal Employment

Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.