Account Manager - Bangalore

<div><strong>Job Title:</strong> Account Manager<br><strong>Location: </strong>Bangalore<br><strong>Industry</strong>: Software Product (Preferred)<br><strong>Department: </strong>Sales &amp; Business Development<br><strong>Employment Type: </strong>Full Time, Permanent<br><strong>Role Category: </strong>Enterprise &amp; B2B Sales<br><br><strong>About Digitap.ai:</strong><br>DIGITAP.AI is an Enterprise SaaS company providing high-tech advanced AI/ML, Alternate Data Solutions to new-age internet-driven businesses for reliable, fast, and 100% compliant Customer Onboarding, Alternate Data Solutions for Automated Risk Management, and other Value-Added Services. Our proprietary Machine Learning Algorithms and Modules provide one of the best success rates in the market. We work with the top digital lenders of India &amp; the team brings together deep and vibrant experience in Fintech Product &amp; Risk Management, Fraud Detection, and Risk Analytics.<br><br><strong><br>Roles &amp; amp; Responsibilities:</strong></div><ul style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ;"><li>As an Account Manager, you will own the responsibility of building, managing, and expanding strategic accounts within your portfolio.</li><li>You will develop long-term relationships with clients by mapping organizational hierarchies and maximizing sales opportunities. Additionally, you will be tasked with identifying and closing new sales opportunities.</li><li>You should bring experience in Account Management or Business Development, ideally from a vendor-to-client perspective. Familiarity with the banking and financial services industry, lending processes, and credit analysis will be considered as an advantage.</li><li>Develop and nurture relationships with key decision-makers (CXOs, BUHeads, Product Heads) within your accounts.</li><li>Build and sustain strong client contacts to foster ongoing relationships and customer loyalty.</li><li>Collaborate with front-end teams and business support functions to deliver training and awareness programs for clients.</li><li>Manage and grow the existing portfolio by farming accounts, building pipelines, and booking revenues.</li><li>Lead solution-based and consultative selling initiatives to address client needs.</li><li>Maintain and deepen business relationships to meet revenue targets through effective retention and negotiation strategies.</li><li>Ensure exceptional customer service and satisfaction across all interactions.</li><li>Understand detailed client requirements and provide customized solutions aligned with their needs.</li><li>Regularly update clients on new features, solutions, and benefits to reinforce brand recall.</li><li>Develop new business initiatives to increase share of wallet within key accounts.</li></ul><div><br><strong>Deliverables for Success:</strong><br><br></div><ul><li>Proactively explore client challenges and identify growth opportunities.</li><li>Build and sustain long-term client relationships on behalf of the company.</li><li>Effectively handle client objections, clarifying doubts, and guiding clients</li><li>towards optimal product solutions.</li><li>Actively gather client feedback to enhance satisfaction and engagement.</li><li>Promote a culture of excellent client service and client delight.</li><li>Achieve and exceed top-line revenue and profitability goals.</li></ul><div><br><strong>Core Competencies:</strong></div><div><br></div><ul style="color: rgb(34, 34, 34); font-family: Arial, Helvetica, sans-serif; font-size: small; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-style: initial; text-decoration-color: initial;"><li>Self-motivated and comfortable working independently.</li><li>Adaptable to evolving market and customer needs.</li><li>Strong account management and relationship-building skills.</li><li>4-6 years professional experience in Account Management.</li><li>Customer-centric approach with excellent networking capabilities.</li><li>Capable of identifying sales opportunities within existing accounts and&nbsp;engaging at the CXO level.</li><li>Experience in conducting customer training sessions and workshops.</li><li>Ability to manage client relationships throughout the complete sales cycle.</li><li>Proficient in Excel, MS Word, and PowerPoint.</li><li>Excellent verbal and written English communication skills.<br><strong><br>Education:</strong><br>UG: Any Graduate<br>PG: Any Postgraduate<br><br><strong>Key Skills:</strong><br>Client Management<br>Communication Skills<br>Account Management<br>MS Office (Excel, Word, PowerPoint)<br>Client Relationship Management<br><br><br></li></ul>