Service Manager

Description

About Us

South West Plumbing is a premier provider of residential home services in the Greater Seattle area. With over 45 years in business, we are committed to excellence, growth, and customer satisfaction. Our team is expanding, and we are seeking a strong people leader to oversee our high-energy Plumbing Service Division.

Position Overview

The Plumbing Service Manager leads a professional and highly skilled team of licensed residential service plumbers and hungry apprentices. This role requires a proven leader who thrives in fast-paced operations, balancing strong people leadership with disciplined administrative skills.

The ideal candidate is:

• Experienced in managing large field teams (25+ employees).
• Energetic, decisive, and empathetic with strong follow-through.
• Able to drive both operational performance and a winning team culture.
• Comfortable being highly visible in the field while also ensuring administrative accuracy and efficiency.

This position is central to the growth and success of our Plumbing Service division, with direct responsibility for revenue, gross margin, and overall performance.

Key Responsibilities:

Leadership & Team Management

• Lead and manage all Service Plumbers and apprentices.
• Motivate and inspire the team to perform at a high level in a 7-day operation.
• Provide coaching, mentoring, and accountability to ensure safety, quality, and efficiency.

Operational Management

• Oversee departmental scheduling, resource allocation, and workflow to maximize billable efficiency.
• Ensure jobs are set up and handed off accurately for seamless execution.
• Uphold safety standards and compliance with all codes and regulations.
• Oversee compliance with all local and state plumbing codes.
• Support staff development through ongoing training, guidance, and accountability to daily, weekly, and monthly KPIs.

Financial & Growth Accountability

• Manage departmental performance including service revenue, gross margin, and job completion timelines.
• Maintain service forecasts, budget plans, and work-in-progress reports.
• Drive sales of plumbing system replacements, equipment upgrades, and preventative maintenance services.
• Partner with the General Manager to drive annual growth in the division.
• Monitor job costing outputs provided by Accounting; and use it to protect profitability.

Cross-Functional Collaboration

• Be part of the overall management team: Partner with Dispatch, Call Center, Warehouse, Fleet, HR, Payroll, and Accounting to ensure smooth operations.

Culture & Customer Focus

• Lead with compassion, making balanced decisions that protect employees and the company.
• Act as a figurehead for success: visible, approachable, and motivating to staff.
• Ensure every customer receives professional, high-quality service that upholds South West Plumbing’s reputation.

What We Offer

• Competitive Pay & Bonuses: Annual Total compensation range: $90,000 - $150,000 DOE
• Perks: Company vehicle for work use + allocated gas amount.
• PTO + 6 paid holidays
• Weekly pay; Every Friday is payday!
• Comprehensive Benefits Package:
• Health insurance with 75% employer-paid premium for employees, 50% for dependents.
• 401(k) matching
• On-going training

Requirements

• Minimum 5 years of management experience, with proven success leading 25+ employees.
• Background in home services, plumbing, or related trades preferred but not required.
• Strong leadership, communication, and people management skills.
• Operationally disciplined with excellent organizational and administrative ability.
• Financially literate with experience managing budgets and departmental performance.
• High energy, results-driven, and committed to employee engagement.

South West Plumbing company is an equal opportunity employer. All applicants will be considered without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, veteran status, physical or mental disability, marital status, and other protected groups or activities, in compliance with all applicable federal and state laws.