Customer Service Rep/Dispatcher

Description

General Description:

We have an opening for a Customer Service Representative. This position’s primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and assure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them, including type of coverage, which services are included, and which services are billable.

Responsibilities for Customer Service Representative include:

• Daily coordination of Service Technicians to perform scheduled maintenance and repairs to assure Customer commitments are met.
• Daily, weekly, monthly scheduling of Technicians.
• Daily interaction with Customers to meet their needs as well as Service Managers, Field, Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting customer needs.
• Quoting repair work to Customers and follow up procedures.
• Working with A/R Department on current Customer status.
• Providing support with warranty issues.

Compensation & Benefits:

Average Starting Rate: $22.00-$24.00/hr. Combined experience, education, skills and knowledge will be taken into consideration.

• Medical, Dental and Vision Plan
• Life insurance
• Long Term disability
• Flexible Spending Accounts
• 401K Plan
• Profit Sharing based on company performance
• Tuition Reimbursement
• Company cell phone (after 90 days)
• Paid Holidays
• PTO
• Professional training and development

This posting will close on March 4, 2026. This posting is for multiple positions and maybe extended until all positions are full.

Requirements

 Ideal candidates will have the following qualifications:

• Two years of post-secondary education and/or minimum of two years commercial HVAC dispatch experience preferred
• Computer literate and technology savvy
• Proficient in Microsoft Suite
• Excellent verbal and written communication skills
• Excellent Customer Service Phone Skills
• Ability to understand technical terminology and mechanical processes
• Key2Act/Great Plains software experience a plus
• Understanding or 3rd party work order systems (Service Chanel, etc.)
• Strong Organizational skills
• Ability to multitask, detail oriented, positive attitude 

Minimum Qualifications:

• Over 18 years of age
• High School diploma or GED
• Excellent written and verbal communication skills
• 2-3 years of Customer Service Experience
• Excellent Customer Service phone skills
• Ability to understand technical terminology and mechanical processes
• Computer literate and technology savvy
• Proficient in Microsoft Suite
• Strong organizational skills
• Detail oriented and ability to multi-task

Additional Job Information: 

Tolin Mechanical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation). Parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit-based factors, or any other status protected by federal, state, or local law. Equal Opportunity Employer, including disabled and veterans.

Pursuant to Colorado’s Job Application Fairness Act, applicants providing certifications, transcripts, or other materials may redact information that identifies the applicant’s age, date of birth, or dates of attendance at or graduation from an educational institution.

If you need additional EEO information or resources, please visit https://www.eeoc.gov/