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Scheduler

1/2/2026

The Scheduler serves as the primary point of contact for customers, managing urgent service needs and coordinating work orders. They ensure effective communication and resource alignment to maintain uptime for critical infrastructure.

Working Hours

40 hours/week

Company Size

1,001-5,000 employees

Language

English

Visa Sponsorship

About The Company

PEARCE SERVICES is the largest national independent provider of outsourced repair, maintenance, and engineering services to critical infrastructure in the renewable energy, power generation, and telecom industries. Pearce offers innovative, tech-enabled services for telecom, renewable energy, electric vehicle (EV), and energy storage system infrastructure customers. Pearce is headquartered in Paso Robles, CA, and has 25 offices throughout the US with 1,800+ team members. Our diverse services include: 1) Wireline Services: Turnkey expansion and repair services for outside plant remote terminals in broadband and fiber networks. 2) Wireless Services: A comprehensive suite of cell site tower and ground services including line & antenna, microwave, HVAC, power & electrical (generator, battery, power plant), site maintenance, and inspection services. 3) Engineering and Professional Services: OSP design engineering and consulting solutions for network planning 4) Network Services: Inside plant engineering, installation services, and turn-key management of ongoing network operations for wireline, wireless and hybrid networks. 5) Solar Operations & Maintenance Services: Equipment maintenance, commissioning, technical remote operations, and site maintenance for Utility and Commercial-scale Solar. 6) Wind Maintenance Services: Equipment maintenance, retrofit/replacement, construction, and site maintenance for Utility and Commercial scale Windpower. 7) EV Operations & Maintenance Services: EVSE Equipment maintenance, campaigns, remote coverage, and vendor-managed inventory for EV charging stations. 8) BESS Maintenance Services: Equipment maintenance, campaigns, vendor-managed inventory for Battery Energy Storage Systems (BESS).

About the Role

<div class="content-intro">At PEARCE, we've got a career for you! Join the nation’s leading independent service provider for critical telecommunication and renewable energy infrastructure.  We are the premier independent service provider for our nation’s critical infrastructure. With over 2,500 team members nationwide, Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of our nation’s wireless and wireline telecom, commercial and utility-scale solar and wind projects, EV charging stations, as well as large-scale power generation, critical power and energy storage assets.</div>   <h2 data-start="118" data-end="132">Your Impact</h2> As an Account Coordinator at Unified Power, you’re the operational heartbeat between our customers and our field, logistics, and procurement teams. You’ll turn urgent service needs into well-orchestrated work orders, align the right resources (field engineers, subcontractors, OEMs, and direct-ship vendors), and keep stakeholders informed from first contact to completion. Your ability to prioritize, communicate clearly, and execute under pressure ensures uptime for mission-critical infrastructure across data centers, telecom, healthcare, government, education, and more. <h2 data-start="710" data-end="734">Core Responsibilities</h2> <ul data-start="735" data-end="2405"> <li data-start="735" data-end="1000"> Customer Liaison & Communication <ul data-start="776" data-end="1000"> <li data-start="776" data-end="887"> Serve as the primary point of contact via phone and email; acknowledge and respond within business-hour SLAs. </li> <li data-start="890" data-end="1000"> Provide accurate status updates, documentation, and post-service follow-ups to ensure customer satisfaction. </li> </ul> </li> <li data-start="1001" data-end="1300"> Order Creation & Scheduling <ul data-start="1037" data-end="1300"> <li data-start="1037" data-end="1149"> Create Sales Orders and Work Orders for emergency, demand, and preventative maintenance during business hours. </li> <li data-start="1152" data-end="1300"> Schedule work based on skill set, customer requirements, site access constraints, and engineer availability while maintaining utilization targets. </li> </ul> </li> <li data-start="1301" data-end="1581"> Resource Coordination <ul data-start="1331" data-end="1581"> <li data-start="1331" data-end="1471"> Coordinate internal/external resources including field engineers, subcontractors, OEMs, and direct-ship vendors (e.g., battery shipments). </li> <li data-start="1474" data-end="1581"> Align parts, logistics, and site readiness with scheduled work; mitigate conflicts or delays proactively. </li> </ul> </li> <li data-start="1582" data-end="1836"> Procurement & Logistics Follow-Through <ul data-start="1629" data-end="1836"> <li data-start="1629" data-end="1736"> Partner with procurement and logistics to track part status and ETAs; adjust schedules to meet deadlines. </li> <li data-start="1739" data-end="1836"> Ensure required documentation (POs, SOWs, permits, site contacts) is captured and communicated. </li> </ul> </li> <li data-start="1837" data-end="2026"> After-Hours Incident Closure <ul data-start="1874" data-end="2026"> <li data-start="1874" data-end="2026"> Collaborate with the District Field Manager to review after-hours emergencies from the prior period; confirm service completion and customer approval. </li> </ul> </li> <li data-start="2027" data-end="2239"> Quality, Compliance & Documentation <ul data-start="2071" data-end="2239"> <li data-start="2071" data-end="2146"> Maintain accurate records in company systems (e.g., NetSuite or similar). </li> <li data-start="2149" data-end="2239"> Uphold customer-specific requirements, safety protocols, and internal process standards. </li> </ul> </li> <li data-start="2240" data-end="2405"> Continuous Improvement <ul data-start="2271" data-end="2405"> <li data-start="2271" data-end="2405"> Identify recurring issues, bottlenecks, or data gaps; recommend process enhancements to improve cycle time and first-time-fix rates. </li> </ul> </li> </ul> <h2 data-start="2407" data-end="2425">Core Experience</h2> <ul data-start="2426" data-end="3592"> <li data-start="2426" data-end="2612"> Education & Experience <ul data-start="2457" data-end="2612"> <li data-start="2457" data-end="2612"> Associate degree preferred—or equivalent experience—with 1–3 years in customer service, project coordination, dispatcher, or service operations role. </li> </ul> </li> <li data-start="2613" data-end="2747"> Execution Under Pressure <ul data-start="2646" data-end="2747"> <li data-start="2646" data-end="2747"> Proven success operating in high-demand, time-sensitive environments with competing priorities. </li> </ul> </li> <li data-start="2748" data-end="2975"> Communication & Customer Focus <ul data-start="2787" data-end="2975"> <li data-start="2787" data-end="2897"> Excellent written and verbal communication; confident interfacing with customers and cross-functional teams. </li> <li data-start="2900" data-end="2975"> Strong customer orientation with reliable follow-up and issue resolution. </li> </ul> </li> <li data-start="2976" data-end="3204"> Organization & Problem Solving <ul data-start="3015" data-end="3204"> <li data-start="3015" data-end="3133"> Demonstrated ability to organize workloads, manage multiple work streams, and resolve scheduling/resource conflicts. </li> <li data-start="3136" data-end="3204"> Detail-driven with strong problem analysis and tactical execution. </li> </ul> </li> <li data-start="3205" data-end="3346"> Tools & Systems <ul data-start="3229" data-end="3346"> <li data-start="3229" data-end="3346"> Proficient with Microsoft Word, Excel, and PowerPoint; experience with Salesforce or a similar ERP/CRM is a plus. </li> </ul> </li> <li data-start="3347" data-end="3592"> Team & Mindset <ul data-start="3370" data-end="3592"> <li data-start="3370" data-end="3498"> Collaborative, self-motivated, and accountable; able to work effectively with field, procurement, and leadership stakeholders. </li> <li data-start="3501" data-end="3592"> High attention to detail; balances tactical urgency with strategic scheduling efficiency. </li> </ul> </li> <li>Location:  <ul data-start="2426" data-end="3592"> <li>  4715 Arcadia Dr, Frederick, MD 21703 6911 Golden Ring Rd. Baltimore, MD 21237 </li> </ul> </li> </ul>   <div class="content-conclusion">What We Offer Pearce offers a family-friendly and innovative culture with opportunities for growth, competitive compensation, comprehensive health benefits including medical, dental and vision insurance, flexible spending accounts, HSA option. To help you recharge, we have paid vacation and paid holidays. For your future, we offer a company-matching 401(k) Retirement, Life Insurance, Tuition reimbursement, and professional development training.  To help you be successful at work, as required for the role, we will provide a company vehicle, phone, laptop, or tablet along with all necessary tools and safety equipment. At PEARCE, we are an equal opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact, providing a dynamic space for field technicians, service specialists, and corporate professionals to flourish and propel their careers forward within our nationwide presence and expansive service offerings. Learn more about us at <a href="https://www.pearce-services.com/">www.Pearce-Services.com!</a></div>

Key Skills

Customer LiaisonCommunicationOrder CreationSchedulingResource CoordinationProcurementLogisticsQuality ComplianceDocumentationProblem SolvingOrganizationExecution Under PressureDetail-DrivenTeam CollaborationCustomer FocusTactical Execution