Customer Care Specialist

Description

Location: Sandy, UT 

About Cariloha:

Cariloha is an omni-channel brand focused on soft and sustainable bedding, bath, and apparel made from better-for-the-planet bamboo viscose. Driven by a comfort and eco-conscious lifestyle, Cariloha joins the style of the Caribbean with the spirit of Aloha to provide the best in sustainable luxury. By turning self-replenishing bamboo fields into ultra-soft fabrics, Cariloha offers an exclusive collection of bedding, apparel, and bath goods, made from this soft, cool, clean and green resource. Inspired by the essence and energy of the islands, Cariloha blends style and self-expression into every piece of clothing and bedding it makes. Special care is taken to drape customers in soft, comfortable, naturally breathable fabrics that let them sleep, live and feel every day like they do on vacation. Thanks to an ever-growing, rich supply of bamboo, Cariloha has a growing fleet of 70+ stores in 16 countries offering its proprietary bamboo apparel, bedding and bath goods and enjoying the quality, soft touch, and green ‘footprint’ of this renewable resource. 

Cariloha is proud to be a Certified B Corporation, which is a third-party verification showing our commitment to the highest standards of verified performance, accountability, and transparency on factors from sustainable impact on the planet to employee benefits and charitable giving.  We looking for team members who espouse these same values.

Responsibilities:

Customer Care Specialist has the following responsibilities and duties:

• Manage incoming calls & emails from customers who have questions about or are interested in purchasing Del Sol color changing products or amazingly soft Cariloha bamboo products.
• Build positive relationships of trust with customers by anticipating their needs and providing solutions to their needs.  
• Coordinate with members of other departments to resolve customer concerns.  

Requirements

 Requirements:

Customer Care Specialist should have the following skills, education, and experience:  

• This is an in-office position. Remote work not available at this time.
• Full-Time Position (Availability 7:00AM - 4:00PM or 8:30 AM – 5:30 PM) 40 hours per week
• Ability to connect with people and measure success by how happy you make others
• Proven record of solving problems 
• Proven ability to excel at multitasking 

Compensation and Perks:

• $15.00/hour with potential bonuses and opportunities to grow
• Medical 
• Dental 
• Vision 
• Life 
• 401(k)
• Contribution to HSA Accounts
• PTO
• Gym Membership Options
• Rewarding Recognition Programs - includes weekly and monthly monetary rewards, and five annual $2,500 “Live Your Dream” rewards for outstanding employees
• Generous Product Discounts for Employees
• Annual Product Giveaways
• Frequent Company Parties
• Fully Stocked Kitchen and Frequent Catered Meals
• Annual Free, One-on-One, Private Financial Consulting