Member Services Manager

Description

Position Announcement – Member Services Manager

The Building Industry Association of Washington (BIAW) is the voice of the residential construction industry in the state of Washington, representing nearly 8,000 home builders, remodelers, and their associates.

We're seeking a dynamic and experienced Member Services Manager to lead and execute impactful events for our members.  As a key member of our team, you'll oversee every aspect of event planning, ensuring success within budget and time constraints.  More than just a project manager, you'll be attuned to the needs of our members, bringing fresh ideas and impeccable organizational skills to every event.  Join us at BIAW, where we prioritize people, growth, and community impact.  Don't miss your chance to make a difference while working for the best home builders and remodelers.  Come join the excitement and purpose at BIAW – apply now!

Job title - Member Services Manager

Reports to - Vice President of Operations

FLSA status - Full-time Exempt

Last Updated - 1/2/2026

Salary Range: $81,000.00 to $86,000.00

Benefits: Health insurance, dental and vision (100% employer paid) are provided starting the 1st day of the month following hire. Employer matching 401K retirement plan, Paid Time Off (PTO) and holidays provided.

Job purpose

The Member Services Manager plans, directs, and coordinates BIAW’s three annual state Board of Director Meetings, the bi-annual Building Leaders’ Summit, and various other association events. In addition, the position provides and facilitates supportive services between members, the board of directors, the National Association of Home Builders, and BIAW’s 14 local associations. 

Duties and responsibilities

MEETING PLANNING

• Plan, direct, and coordinate three board meetings (winter, summer, and fall)
• Create budgets for each event as part of the annual budget process
• Prepare, negotiate, analyze, and review contracts including event space, food and beverage, overnight rooms, etc.
• Work with fundraising staff to ensure sponsorship obligations for the board meetings are fulfilled
• Create and manage the timeline, program, and task list for events
• Coordinate meeting correspondence and travel needs of attendees
• Ensure the event is completed smoothly, including coordinating all operations and supporting support
• Calculate the share of local costs for attendees per event
• Analyze the event’s success and adjust future events accordingly
• Lead annual planning and budget meeting, bi-annual Building Leaders Summit, and the needs of any other meetings that may arise

ASSOCIATION SERVICES AND SUPPORT

• Serve as administrative liaison between the senior officers, executive committee, board of directors, members, and BIAW’s 14 local associations
• Oversee the administration and help implement the decisions of the senior officers, executive committee, and board of directors
• Manage all notices for association events
• Coordinate with BIAW Communications Department to create marketing materials and publication advertisements
• Create marketing content for BIAW’s monthly magazine, Building Insight and other electronic publications and social media platforms
• Coordinate the association’s annual recognition awards

Miscellaneous

• Collaborate with coworkers to coordinate staff gatherings and events
• Help prepare the annual budget for meetings, events, and related departments, supplies, equipment, and contract services

Other duties as assigned

Qualifications

• Bachelors Degree (required)
• Three to five years of meeting planning experience desired
• Skilled in project management
• Excellent organization skills
• Proficiency with MS Office Suite, office technology, and equipment, such as computers, copiers, and phone systems
• Outstanding communication and negotiation ability
• Knowledge of basic administrative and clerical systems and procedures

Working conditions

Office setting with prolonged sitting/standing at times. Occasional physical tasks, i.e., organizing equipment, moving furniture, and loading/unloading. The position will require periodic in state overnight travel to meetings.

Physical requirements

• Must be able to lift and carry or otherwise move 50 pounds occasionally 
• Moving self in various positions to accomplish tasks in various environments 
• Repeating motions that may include the wrists, hands, and or fingers 
• Legally and physically able to drive long distances to attend events at local associations 

Direct reports

None

Qualified and interested parties should apply with a cover letter, resume and any supporting documents.

Review of applications will begin on January 9th, position will remain open until filled.

This job description does not cover every job requirement and is subject to change at any time by BIAW.

BIAW complies with all federal, state, and local employment laws. To that end, the board of directors and executive vice president of BIAW will not discriminate in employment opportunities or practices based on race, religion, national origin, sex, color, marital status, military status, disability, age, sexual orientation, gender identity or any other characteristic protected by law. 

Requirements

Qualifications

• High school or equivalent (required)
• Three to five years of strong/meeting planning experience
• Skilled in project management
• Excellent organization skills
• Proficiency with MS Office Suite, office technology, and equipment, such as computers, copiers, and phone systems
• Outstanding communication and negotiation ability
• Knowledge of basic administrative and clerical systems and procedures

Working conditions

Office setting with prolonged sitting/standing at times. Occasional physical tasks, i.e., organizing equipment, moving furniture, and loading/unloading. The position will require periodic in state overnight travel to meetings.

Physical requirements

Must be able to lift and carry or otherwise move 50 pounds occasionally 

Moving self in various positions to accomplish tasks in various environments 

Repeating motions that may include the wrists, hands, and or fingers 

Legally and physically able to drive long distances to attend events at local associations