Program Manager - Crisis Services (3134)

Plans, directs, manages , and monitors the day-to-day operations of crisis support  programs, to include recuperative care and other services that provide short term and shelter crisis intervention; develops, implements, and evaluates program operations and services; coordinates and administers collaborative crisis services with grant partners and community providers; supervises all program staff including scheduling, reporting and appropriate record keeping; ensures appropriate training and development of staff; ensures work is in compliance with grant guidelines and shelter  policies and procedures as well as local, state, and federal regulations; responds to program operation questions; interprets and enforces policies and procedures in program; assists in program audits, and develops/communicates procedural changes necessary to make corrective action to ensure compliance with changing program requirements.

Key Responsibilities:

• Plans, directs, and manages departmental work of assigned staff; trains and instructs employees in the proper methods and procedures; monitors work in progress and upon completion to ensure accuracy, completeness, and compliance with established policies and procedures; conducts performance evaluations and makes salary and hiring/firing recommendations.
• Provides ongoing staff development and training; schedules staff for required training; conducts regular staff meetings.
• Ensures staff deliver trauma competent services in a manner that reflects current clinical best practices and is aligned with The Salvation Army’s mission and core values.
• Responds to problems or complaints raised by grant and community partners, clients or other departments on behalf of clients; investigates, collects facts, and resolves problems on a case-by-case basis; recommends changes in program or facility procedure, guidelines or schedules to prevent future problems of the same nature.
• Plans, develops, coordinates, implements, and evaluates program services based on changing needs of clientele and service goals; develops clinically supported programs to assist in the stabilization of individuals and families as well as to provide crisis intervention; conducts assessments to identify program's strengths and weaknesses and to specify program goals.
• Manages and monitors the day-to-day activities of the program which may include but not limited to counseling, case management, life skill classes, transportation, clothing assistance, employment assistance, educational and vocational assistance; ensures that program runs smoothly and in compliance with grant guidelines and established shelter procedures.
• Attends meetings within the center, other Salvation Army facilities, and the community at large; receives and evaluates information and instructions; disseminates information and instructions to appropriate programs and/or staff.
• Conducts speaking engagements to promote and answer questions about the program services; attends and actively participates in community task forces, committees, and work groups when possible; conducts community education on the same as requested; responds to local, regional, and national requests for information or participation in surveys and research.

Physical Requirements and Working Conditions:

• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language effectively.
• Ability and willingness to conduct all duties in accordance with the ministry of the organization and its Christian principles; conducts all communications and job duties with the highest level of professionalism.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.
• Limited amount of physical effort required associated with walking, standing, lifting and carrying light objects (less than 25 lbs.) 5-10% of work time.
• Work is usually performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like, but may be performed in shelter environment.

Employee Benefits:

• Health, Dental, Vision, and Hearing Insurance plans; Group Life Insurance; Retirement Benefits.
• Paid Time Off

WHAT WE ARE LOOKING FOR IN YOU:

Education and Experience:

• Masters degree  from an accredited college or university in Social Work, Counseling, Mental Health Counseling, Psychology, or a related mental health or social services field is required
• and
• three years progressively responsible experience administering and developing social service programs, with supervisory experience preferred

Certifications:

• Valid State Drivers License
• Licensure is preferred (or can obtain within 6 months of hire). Ex. LCSW, LMSW, or LPC, LMHC, etc.

Equal Opportunity Employer: Veterans | Disabled