Food Service Liaison

1/3/2026

The Food Service Liaison is responsible for processing and maintaining patient diet orders and communicating patient concerns to supervisors or clinical staff. They also assist patients with menu planning and troubleshoot any issues with diet orders.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

UPMC is a world-renowned, nonprofit health care provider and insurer committed to delivering exceptional, people-centered care and community services. Headquartered in Pittsburgh and affiliated with the University of Pittsburgh Schools of the Health Sciences, UPMC is shaping the future of health through clinical and technological innovation, research, and education. Dedicated to advancing the well-being of our diverse communities, we provide nearly $2 billion annually in community benefits, more than any other health system in Pennsylvania. Our 100,000 employees — including more than 5,000 physicians — care for patients across more than 40 hospitals and 800 outpatient sites in Pennsylvania, New York, and Maryland, as well as overseas. UPMC Insurance Services covers more than 4 million members, providing the highest-quality care at the most affordable price. To learn more, visit UPMC.com.

About the Role

UPMC Northwest
Shift: typically 11am-7:30pm

Responsible for processing and maintaining patient diet orders through automated diet office software. Utilizes customer friendly telephone skills to interact with patients and nursing to problem solve issues with food service.

Responsibilities:

Communicates patient concerns or issues to supervisor or clinical staff in a timely fashion.
Processes all phone calls using appropriate telephone skills. Follows up on issues in a timely manner to resolution.
Processes all nutrition care orders according to established procedures in an accurate and timely fashion.
Troubleshoots interface issues with diet orders and resolves. Reports software and printer problems to appropriate IS individual / group in a timely fashion.
Prepares tray tickets for food assembly according to workflow procedures in the operation.
Assists patients with menu planning in accordance with diet order in a helpful, friendly manner.
Maintains record-keeping and prepares reports as assigned.

Work permit required if under 18 years old.

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran

Key Skills

Customer ServiceTelephone SkillsProblem SolvingNutrition CareRecord KeepingMenu PlanningDiet OrdersSoftware Troubleshooting