Director, Operations, NYC (Midtown Manhattan) (112)

About Five-Star AudioVisual

Founded in 1995, Five-Star AudioVisual, Inc. is a boutique audiovisual company proudly serving the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the U.S., delivering the highest level of service to our clients and their guests.

For nearly three decades, Five-Star has remained at the forefront of innovation; combining cutting-edge technology, creative strategy, and personalized service to craft immersive experiences. We become a true extension of our partners, embracing each property’s history, culture, and character to produce events that reflect their unique brand and vision.

Why Join the Five-Star Team?

At Five-Star, our success is built on long-term partnerships, exceptional service, and passionate people. We employ the most enthusiastic, creative, and flexible professionals in the industry;valuing every team member as an essential part of delivering extraordinary experiences.

Our team members embody the Five-Star Way®;passion, knowledge, integrity, and drive-to consistently deliver the Absolute Opposite of Ordinary®  in performance, values, and service.

Work Environment

This is an on-site position within a luxury hotel or resort property, where Five-Star AudioVisual operates as an embedded partner. Our close collaboration with hotel and event teams ensures a seamless experience for guests and clients. Team members represent both Five-Star AudioVisual and our hospitality partners with professionalism, expertise, and care.

Reports to:  Director, AudioVisual 

Position Summary

The Director of Operations is required to maintain the highest possible level of service standards, while ensuring that the Audiovisual Department is operating effectively and efficiently. Additionally, the Director of Operations is expected to perform all supervisory and various other duties to assure adequate operation of the Hotel Division, including maintaining relations with local level hotel executives, clients and immediate staff.

Essential Duties and Responsibilities

• Maintain an appropriate level of public relations with employees, clientele and hotel staff
• Communicating effectively with the hotels’ staff and with the Director of Audiovisual
• Achieving budgeted rentals and maximum profitability
• Maintenance of existing programs, as well as the development of new concepts which ensure the highest possible level of quality equipment and service excellence
• Maintaining knowledge of local competition, resources and general industry trends and innovations
• Implementing and supporting operating policies and procedures
• Maintaining a high level of professional appearance, demeanor, ethics and image of self, as well as subordinates
• Providing appropriate staffing to meet corporate objectives
• Coordinating internal training and development programs which foster promotion within the company.
• Maintaining updated and current knowledge of audiovisual projection, programming, sound, lighting, video, show direction and all forms of audiovisual productions and equipment currently practiced by Five-Star AudioVisual
• Maintaining a current and secure inventory at location
• Maintain an ambitious, hard-working, professional development of self and subordinates

Other Duties

• Other related duties as required or assigned.

Qualifications

• Have the ability to effectively deal with people in a corporate environment
• Have the ability to be familiar with all office procedures as practiced by the company
• Have the ability to operate the business computer system
• Have the ability to make intelligent on the spot decisions pertaining to the day-to-day operations
• Have the ability to work under pressure

Experience Required

• Minimum of 3 years experience in the audiovisual industry
• Advanced knowledge and experience with audiovisual setups and strikes
• Exceptional customer service or hospitality experience required
• Valid Driver's License and a clean driving record are required to operate company vehicle
• Certification in audiovisual technology or related courses (preferred)

Required Technical Skills (Minimum)

• Audio - microphones, speakers, sound systems, channel mixers, etc.
• Video - LCD, LED, projectors, screens, monitors, etc.
• Lighting - GOBO, gels, uplighting,basic lighting kits, stage lighting, etc.
• Computers - Advanced knowledge on PC and Mac software

Full-Time Benefits

• 401(k) with matching
• Roth 401(k) with matching
• Medical, Dental, and Vision Insurance
• Health savings account
• Life insurance
• Paid sick time
• Vacation time
• Company paid holidays