Customer Support Manager

1/4/2026

The Customer Support Manager will oversee daily customer support operations and lead a team to ensure high performance standards. They will also develop procedures to improve service quality and monitor customer feedback for opportunities for improvement.

Salary

49000 - 53000 USD

Working Hours

40 hours/week

Company Size

51-200 employees

Language

English

Visa Sponsorship

About The Company

Welcome to Signal Tru Brand – where passion meets purpose, and creativity reigns supreme! We’re not your average PR and branding agency. We’re a dynamic team of storytellers, trendsetters, and problem solvers on a mission to revolutionize the way brands connect with their audience. Our Story Signal Tru Brand was born out of a shared vision – a vision to disrupt the status quo and redefine the art of storytelling in the ever-evolving world of PR and branding. Founded by a group of industry veterans with a penchant for innovation and a knack for thinking outside the box, we set out to create a company that not only delivers results but also sparks joy, ignites curiosity, and inspires change. Our Philosophy At Signal Tru Brand, we believe that behind every great brand is a great story waiting to be told. We’re firm believers in the power of authenticity, creativity, and strategic thinking to captivate hearts, minds, and imaginations. Whether it’s crafting compelling narratives, building meaningful relationships, or navigating the ever-changing media landscape, we’re committed to helping brands find their voice and stand out in a crowded marketplace.

About the Role

Company Description

Swift7 Consultants is a forward-thinking consulting firm dedicated to helping businesses grow through strategic sales solutions and client-focused execution. We pride ourselves on developing talent from the ground up, fostering a collaborative environment where motivated individuals can build long-term, successful careers.

At Swift7 Consultants, we value professionalism, ambition, and continuous growth. Our team works closely with clients to deliver measurable results while maintaining integrity and excellence in everything we do.

Job Description

We are seeking a motivated and organized Customer Support Manager to lead and enhance our customer support operations. This role is ideal for a professional who excels at managing teams, improving service processes, and ensuring a high-quality customer experience. The Customer Support Manager will play a key role in maintaining client satisfaction while supporting internal teams to achieve operational excellence.

Responsibilities

Oversee daily customer support operations to ensure timely and effective resolution of inquiries
Lead, motivate, and support a customer support team to maintain high performance standards
Develop and implement procedures to improve service quality and efficiency
Monitor customer feedback and identify opportunities for improvement
Collaborate with internal departments to align customer support strategies with business goals
Prepare reports and track performance metrics related to customer satisfaction and team productivity

Qualifications

Strong communication and interpersonal skills
Excellent organizational and leadership abilities
Ability to manage multiple priorities in a fast-paced environment
Problem-solving mindset with a focus on customer satisfaction
Proficiency in customer support systems and basic data reporting tools
Professional attitude with a strong sense of accountability and teamwork

Additional Information

Competitive salary ranging from $49,000 to $53,000 per year
Opportunities for professional growth and career advancement
Supportive and collaborative work environment
Ongoing training and skill development
Stable full-time position with long-term potential

Key Skills

CommunicationInterpersonal SkillsOrganizational SkillsLeadershipProblem-SolvingCustomer SatisfactionTeamworkAccountability