Health Concierge Member Care Advisor

We’re looking for a welcoming and motivated Health Concierge team member to become the first point of contact for our valued members. Based in the heart of Sydney CBD, this permanent, full-time role is ideal for someone passionate about supporting others on their health journey and providing outstanding service in a collaborative environment.

As a Health Concierge, you’ll play a vital role in recruiting and onboarding new members into our health programs, ensuring every individual feels supported from their first interaction. You’ll deliver exceptional service by guiding members through program enrolments, responding to enquiries, and providing ongoing administrative support. Your work helps create a seamless experience for both members and our health coaches.

Key Tasks and Responsibilities

• Act as the first point of contact for all member communications – via phone, email, and online platforms.

• Recruit and onboard members into health programs, ensuring a smooth and informative enrolment process.

• Provide administrative support to the Health Concierge service, including scheduling and record maintenance.

• Liaise with external pathology providers to coordinate member appointments and results.

• Respond promptly and professionally to member enquiries, ensuring high satisfaction and engagement.

• Maintain accurate records and data entry in line with privacy and compliance standards.

• Support health coaches with member information and program logistics.

• Meet program enrolment KPIs and contribute to the overall success of our health initiatives.

Skills and Experience

Essential:

• Strong communication and interpersonal skills, with a warm and supportive manner.

• Experience in a customer service, administrative, or healthcare support role

• Proven organisational and time management abilities.

• Attention to detail, particularly in record keeping and data entry.

• Ability to work effectively in a team and independently.

• Commitment to confidentiality and compliance with privacy requirements.

Desirable:

• Familiarity with health program administration or member services.

• Experience liaising with healthcare providers, such as pathology services.

• Certificate or qualification in health administration or related field.

About HCF

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover 2 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our  Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
 

Culture & Benefits 

Purpose-driven passion
We’re united by a common purpose: to make healthcare affordable, understandable, high quality and member-focused.

Wellness and work-life balance
We’ll empower you with the necessary skills and tools to support your personal wellbeing journey, ensuring you perform at your best. Our offerings include:

• Flexible working arrangements

• 50% subsidy on HCF hospital and/or extras cover

• Family-friendly certified employer

• 18 weeks of parental leave for all new parents

• Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more

• Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.

Collaboration and inclusivity
We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplace is welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education and socio-economic status.

Continuous learning and growth
We believe in lifelong learning. HCF provides opportunities for personal and professional development. From workshops to mentorship programs, we encourage your growth and curiosity.

Next steps

If you require any adjustments to assist you in making your application or during the recruitment or onboarding process, please reach out to Talent Acquisition – peopleservices@hcf.com.au  to discuss.

We encourage applicants to submit their applications at their earliest convenience, as at HCF, we review applications as they are submitted, and may have filled the role prior to the job closing date.