Director of UX

<p>The Director of UX focuses on empowering our customers to build their<strong> </strong>brand awareness through personalized experiences, strategic content distribution, and intelligent brand management - all optimized for today’s evolving LLM landscape.&nbsp;As the Director of UX you’ll define the future of our brand offering for marketers. Your mission: <strong>help HubSpot’s customers amplify their expertise and be seen everywhere</strong>.&nbsp;You’ll own the end-to-end experience across <strong>Brand Identity, AEO, Web Content, Media, Social &amp; Ads, and Brand Reporting</strong>, transforming product complexity into simple, trustworthy, and powerful user experiences.</p> <h3><strong>The Challenge:</strong></h3> <ul> <li><strong>Solve for the Unknown:</strong> You will own the design for a new product space from the ground up, moving from high-level concepts to shipped, market-defining products.</li> <li><strong>Design for Complexity at Scale:</strong> You must successfully design in incredibly complex, technical situations, creating solutions that are powerful in the backend but appear simple for the user</li> <li><strong>Drive AI Innovation:</strong> The product must be designed with an <strong>AI-first strategy</strong>, requiring you to lead the vision for new, seamless experiences incorporating generative and assistive AI workflows.</li> </ul> <h3><strong>Responsibilities:</strong></h3> <ul> <li><strong>Set and Execute the Design Vision (Autonomously):</strong></li> <ul> <li>Define and own the entire end-to-end design strategy for the new product line translating complex business needs into a clear, unified product experience.</li> <li>Drive the product's AI-first strategy, championing and designing for modern, generative AI-based interactions and workflows.</li> <li>Turn complexity into clarity, leading the design for incredibly complex, technical workflows and ensuring the user experience is simple and trustworthy.</li> </ul> <li><strong>Leadership and Team Scaling (Owned):</strong></li> <ul> <li>Lead, mentor, and scale the UX team, providing design oversight for 2 Design Managers, a Staff Designer, a staff UX researcher and 11 cross-functional teams across 3 groups.</li> <li>Foster a culture of experimentation and iteration within the team to drive rapid progress in a 0-1 environment.</li> </ul> <li><strong>Cross-Functional Strategy &amp; Influence (Collaborative):</strong></li> <ul> <li>Collaborate deeply with key cross-functional partners, including your Engineering Partner (based in Ireland) and your Product Management counterpart (potentially based in Europe or East Coast USA), to co-own the product strategy.</li> <li>Influence and align stakeholders across a large organization to drive change and secure support for your design vision.</li> </ul> </ul> <h3><strong>Qualifications</strong><strong>:</strong></h3> <ul> <li><strong>Strong Product Craft &amp; Visual Design Skills:</strong> Must possess deep product design experience, with an undeniable, demonstrable strength in visual and interaction design.</li> <li><strong>AI Fluency:</strong> Proven experience designing AI-based interactions, workflows, and developing product strategies with an AI-first mindset.</li> <li><strong>0-1 Leadership Experience:</strong> Proven ability to lead the design of new products in a highly ambiguous, undefined environment.</li> <li><strong>Dealing with Complexity and Scale:</strong> Experience successfully managing the complexity and scale inherent in designing for large, technical, enterprise-level product organizations.</li> <li><strong>Product-First Background:</strong> Experience working specifically in product design, not solely brand or marketing design.</li> </ul> <h4><strong>Desired Attributes (What Will Help You Stand Out)</strong></h4> <ul> <li><strong>Technical Acumen:</strong> High degree of technical fluency that enables effective partnership with engineering leaders on complex system design.</li> <li><strong>Influencing Large Organizations:</strong> Exceptional ability to drive consensus, align diverse stakeholders, and influence product direction at the executive level.</li> <li><strong>Experimentation Mindset:</strong> A mindset focused on rapid prototyping, iteration, and using data to guide the evolution of early-stage concepts.</li> </ul> <p>&nbsp;</p><div class="content-conclusion"><hr> <p><em data-stringify-type="italic">We know the</em><em data-stringify-type="italic"> <a class="c-link" href="https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/" target="_blank" data-stringify-link="https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/" data-sk="tooltip_parent">confidence gap</a></em><em data-stringify-type="italic">&nbsp;and</em><em data-stringify-type="italic"><a class="c-link" href="https://blog.hubspot.com/marketing/impostor-syndrome-tips" target="_blank" data-stringify-link="https://www.braintreepayments.com/blog/overcoming-imposter-syndrome/" data-sk="tooltip_parent"> impostor syndrome</a></em><em data-stringify-type="italic"> can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.</em></p> <p><em><strong>If you need accommodations or assistance due to a disability, please reach out to us <a href="https://form.asana.com/?k=Xr9-j19kRaY5T5NjIeyx4Q&amp;d=8587152060687" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://form.asana.com/?k%3DXr9-j19kRaY5T5NjIeyx4Q%26d%3D8587152060687&amp;source=gmail&amp;ust=1699378163995000&amp;usg=AOvVaw2_XirAqwPzHwePk2ZYcL3q">using this form</a>.</strong></em></p> <hr> <p><em><em data-stringify-type="italic">At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections.</em></em></p> <p><em><em data-stringify-type="italic">If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements</em></em></p> <hr> <p><em><strong>Massachusetts Applicants: </strong>It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</em></p> <p><em><strong>Germany Applicants:</strong> (m/f/d) - link to HubSpot's Career Diversity&nbsp;page&nbsp;<a href="https://www.hubspot.com/careers/diversity" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.hubspot.com/careers/diversity&amp;source=gmail&amp;ust=1642285588184000&amp;usg=AOvVaw3xxMKJX-6TTmbnyN6vYtUx">here</a>.</em></p> <p><em><strong>India</strong><strong> Applicants:</strong> link to HubSpot India's equal opportunity policy <a href="https://drive.google.com/file/d/1fTZ0ht2chl1WRI7Tgrbzh9ytZUhL2jG9/view?__hstc=20629287.8bedd818fefb24c6303ec98fcf9dcfff.1724281309795.1724281309795.1724281309795.1&amp;__hssc=20629287.1.1724281309796&amp;__hsfp=1818362978" target="_blank">here</a>.</em></p> <hr> <p><strong>About HubSpot</strong></p> <p>HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.&nbsp;</p> <p>At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt &amp; Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.</p> <p>We’re building a company<a href="https://www.hubspot.com/careers/hybrid-work" target="_blank"> where people can do their best work</a>. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.</p> <p>Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.</p> <p>Explore more:</p> <ul> <li><em><a href="https://www.hubspot.com/careers" target="_blank">HubSpot Careers</a></em></li> <li><em><a href="https://www.instagram.com/lifeathubspot" target="_blank">Life at HubSpot on Instagram</a></em></li> </ul> <hr> <p><em>HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found <a href="https://www.hubspot.com/careers/hiring-ai" target="_blank">here</a>. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's <a href="https://legal.hubspot.com/recruiting-privacy-notice" target="_blank">Recruiting Privacy Notice</a> for details on data processing and your rights.</em></p></div>