Returns and Claims Specialist

Description

Would you like to enjoy 100% paid medical, dental and vision insurance for you and your entire family? How about unlimited paid time off and a supportive and positive work environment?

Keep Supply offers all of the above plus a bonus program and significant growth opportunity! As a Great Game of Business practitioner, we have a collaborative environment where every individual understands their impact on the company's bottom line and works together to achieve shared success. This creates a supportive and positive work environment that fosters personal and professional growth.

We are a respected and resourceful distributor of heavy commercial and industrial refrigeration parts, equipment and other MRO supplies on a mission to #bethebestpart. No matter the need, we keep our customers supplied and running. We are currently seeking an Account Coordinator to join our growing Sales Team.

Summary

Keep Supply’s Returns and Claims Coordinator will work alongside the Customer Service team to make sure our customers and partners derive value from our loyalty-building service mindset. They are responsible for management and organization of all returns and claims for the company, both customer and vendor facing. Our goal is to provide everyone with unreasonably good service and be the best part for all that we serve. 

Primary Duties and Responsibilities

• Responsible for the communication and transactional process of customer returns
• Assists in forecasting returns with the Revenue Manager
• Provides sales support for all returns/RMAs
• Manages and maintains day-to-day relationships with vendors regarding returns with the Buyer/Revenue Manager
• Assists the Revenue Manager with end-of-month reporting and order cleanup
• Minimizes freight cost by determining the most cost effective methods for returns shipping
• Manages and maintains all communication needed between intercompany departments
• Performs other duties as assigned by the Revenue Manager
• Takes ownership and responsibility for their own workload and helps their team members when needed

Requirements

2+ years experience in a customer service or operational position

1+ years of professional experience

Basic PC skills and experience with Google Apps and/or Microsoft Office

Traits of the Successful Candidate

• Be a problem solver at heart, with a technical mindset
• Understand what it takes to deliver on a promise of unreasonably good service
• Maintain excellent written and verbal communication skills
• Enjoy working independently and as a member of a team
• Ability to manage priorities and workflow
• Creative, flexible, and innovative team player
• Proven ability to handle multiple projects and meet deadlines
• Ability to deal effectively with a variety of individuals at all organizational levels
• Good judgment with the ability to make timely and sound decisions
• Be versatile and flexible with a willingness to work within constantly changing priorities with positive enthusiasm.

Company Culture

We are a small team and all of us do a lot of different things every day. We all enjoy working towards our goals and like to celebrate those wins as well. We place a very high value on teamwork, work ethic and humility.

Do business worth repeating.

Build the best team, serve others fully and use business to make life rewarding for everyone we encounter.

#BETHEBESTPART

Keep Supply is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.