IT Systems Administrator-Knoxville Hybrid-Close Date 1/19/2026

Description

General Purpose of Job

To administer and provide central accountability for all Infrastructure server services which include those activities
associated with the function, organization, expansion and technical support of existing and future Windows and Linux-
based physical and virtual system configurations and supporting systems software (e.g., operating systems, utilities,
databases, cloud services and middleware) necessary to deliver the required services (e.g. hosting, web, messaging,
remote access, security administration) to support Edfinancial Services, EdAmerica and Medfinancial systems.

Duties and Responsibilities (Daily and Monthly)

• Exhibit a broad base of knowledge and skills in server infrastructure, and operating systems to include
Windows, Linux, Hyper-V, VMware, and Microsoft Azure including but not limited to IaaS, SaaS, PaaS and
serverless services.
• Manage and monitor M365 environment including mail flow and collaboration products such as email,
Sharepoint, Dynamics, Teams, and licensing.
• Provide primary support for all physical and virtual servers. Maintain documentation on hardware/software.
• Monitor services for growth and usage trends. Perform long-term capacity planning in conjunction with other
team members that would determine both hardware and software purchases.
• Perform daily system monitoring, verifying the integrity and availability of all servers, applications, services, and
key processes, reviewing system and application logs, and verify completion of scheduled jobs such as
backups and sFTP processes.
• Recommend, install, test, and manage existing and new servers and software including such systems as
messaging, file servers, and database, among others in accordance with standards and project/operational
requirements.
• Provide technical assistance related to daily and assigned use; Assist customers and desktop support staff in
identifying source of, and correcting errors.
• Diagnose system hardware, software, and operator problems; recommend or perform remedial action.
• Perform, oversee, monitor, and ensure data security including regular backups, recovery, verification of security
rights and other steps necessary to ensure data integrity.
• Collaborate with Security team and other IT staff as necessary to implement, update and test ongoing security
improvements including regular and timely operating system patches, security patches and other application
updates as necessary to all server infrastructure.
• Collaborate with other staff to create, test, and keep up to date disaster recovery procedures for all services
deemed necessary.
• Set up, install, test, and administer network printing functions.
• Assist the IT Infrastructure Manager in project definition, requirements documentation, and technical writing to
support information systems business growth.
• Monitor and enforce license agreements using appropriate tools relative to hardware and software resources.
• Monitor and create regular management reports that track usage, performance, capacity, growth trends, etc., as
it relates to the company hardware/software.
• Collaborate with IT Network staff to, install, configure, and generally ensure the tight integration of web
services, network links, hardware, and peripheral components into the company LAN and Azure environment.
• Keep current with new technologies being deployed at the company.
• Participate in off-hour support rotation.
• Train selected staff for coverage during absentee periods. (i.e., vacation, seminars)
• Deal regularly with outside computer vendors; perform a variety of liaison functions between company users
and outside consultants/vendors.
• Performs other duties or special projects as required or as assigned 

Requirements

Computer Skills

? Data Entry
? Customer Service
? Microsoft Word
? Power Point
? Excel
? Access

Additional Requirements:

Broad base of knowledge and skills in Microsoft Azure, Microsoft Office 365, system infrastructure, network
topology and server operating systems.

• Preferred skills in:
o Microsoft Azure
o Microsoft Server
o Microsoft Hyper-V
o VMware ESXi
o Microsoft Office 365