Guest Services Center Supervisor

Description

Working at Truckee Gaming comes with more than just a paycheck. We offer perks designed to make your work experience rewarding and enjoyable:

• Paid Time Off (PTO), available after 90 days, with annual cash-out options
• Paid Lunch Breaks and a Complimentary Employee Meal during your shift
• Employee Events, a comfortable break area, and our Employee Loyalty Program
• Affordable medical, dental, and vision insurance

Guest Services Center Supervisor

The Guest Services Center Supervisor works directly with the Marketing Manager to oversee daily marketing activities and main cage operations. This role is responsible for managing the Guest Services Center, ensuring exceptional guest service, compliance with gaming regulations and Title 31, and maintaining operational standards. Additional responsibilities include hiring, scheduling, payroll, training, balancing procedures, safeguarding company assets, and accurate transaction accounting.

Essential Duties & Responsibilities

• Ensure all guests receive exceptional customer service
• Promote marketing efforts and cross-market property amenities
• Ensure compliance with gaming regulations and federal Title 31 requirements
• Answer guest questions and maintain knowledge of property events and attractions
• Promote and enroll guests in the company rewards program; maintain an active database
• Assist with hiring, scheduling, supervising, and training Guest Services Center Representatives
• Train new employees on main banker, cage cashier, and marketing representative duties
• Maintain confidentiality of customer and company data
• Ensure cage balances each shift within company variance standards
• Verify completion of all paperwork related to daily business
• Work with Marketing Manager and Human Resources on employee relations issues as needed
• Protect company assets at all times
• Ensure electronic encashment systems (ATMs and kiosks) are serviced and operational
• Act as emcee for drawings, giveaways, and special events when needed
• Collaborate with Accounting to ensure compliance with Nevada Gaming Control Board regulations and resolve discrepancies
• Maintain accurate records of all marketing, event, and promotional files per Nevada GCB requirements
• Perform other duties as assigned

Requirements

• Minimum 2 years of experience in marketing and/or casino cage or related field required
• Prior marketing, supervisory, and cash handling experience preferred
• Excellent customer service skills
• Ability to multi-task and work a flexible schedule
• Minimum age of 21 years
• Strong communication skills and proficiency in Microsoft Office products
• Prior experience with public speaking, including microphone usage, preferred
• Associate or Bachelor’s Degree preferred; High School Diploma or equivalent required
• Must be able to read, write, and speak English fluently

 Certification Required:

• Nevada Gaming Registration