Process Management Manager

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

•Design, map, and optimize business processes in line with strategic objectives.
•Lead process improvement initiatives using methodologies such as Lean, Six Sigma, and Agile etc.
•Act as a process owner and ensure adherence to governance frameworks.
•Collaborate with cross-functional teams to identify bottlenecks and drive solutions.
•Monitor KPIs to measure process performance and ensure continuous improvement.
•Provide guidance and mentoring to junior team members.

The Candidate Will Be Working Part Of HR Team.

Who you are

•Bachelor’s degree in a relevant field.
•8+ years of experience in process management, process design, or operational excellence.
•Strong knowledge of process improvement methodologies and tools (Lean, Six Sigma).
•Excellent analytical, problem-solving, stakeholder management and teamwork skills.
•Familiarity with process improvement tools (Signavio etc) and frameworks.
•Strong attention to detail and ability to manage multiple priorities.
•Having a strong appetite for understanding different workflows and processes within different channels
•Great communication and presentation skills including attractive presentation preparations
•Fluent English both in writing and speaking to sustain periodical update meetings with Vodafone Group.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

We like to keep them flexible:

•    Vflexy: Flexible Benefits Program 
•    Hybrid working kit
•    Ergonomic kit allowance 
•    Digital meal voucher
•    Flexible transportation allowance.
•    Employee assistance hotline & counselling
•    Comprehensive and flexible private health insurance
•    Discounted price deals for wide range of products & services 

Plus, plenty more to enjoy!

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Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.