Director of Operations

Description

The Role: Director of Operations

Who You Are:

You are a dynamic and results-driven leader, focused on overseeing and optimizing our operational infrastructure, with a unique blend of elevator industry expertise and process or operations experience. You're a key leader managing and guiding the team to scale our service and software delivery, improve process efficiency, and drive strategic initiatives that support long-term growth. You'll lead a team of field System Engineers and Engineer Technicians and the integrally related support functions. 

Strong preference will be given to candidates with 5-10 years hands on elevator maintenance experience as well as 3 years of experience leading field professionals, driving operational efficiencies and process improvement.

Travel Expectation: 30% - 40%

Who We Are:

Operating for over 30 years, LiftNet is a pioneer and leader in vertical transportation performance monitoring and management. We offer modern hardware solutions integrated with proprietary software systems to offer seamless monitoring and management of elevators, escalators, moving sidewalks and more. Accessible from any device, our customers can access real-time analytics and reporting on their vertical transportation portfolio, regardless of geographic location or distribution.

We’re proud to announce LiftNet has integrated into the Kings III portfolio; becoming LiftNet, a Kings III company. The move unites two highly complementary forces in the vertical transportation service space to create additional value, safety and reliability for critical infrastructure, commercial building owners and property managers across North America. LiftNet will maintain our own identity, while LiftNet employees will receive Kings III benefits.

What You’ll Do:

• Enhance and support a strong, healthy and vibrant company culture.
• Be an unimpeachable example of the company core values.
• Develop and implement scalable operational systems and workflows that support company growth and efficiency.
• Develop operational strategies and tactics with executive management to achieve growth, service, and financial objectives.
• Identify and execute on process improvement opportunities.
• Analyze data and processes with the ability to translate financial objectives back to operational improvements and projects.
• Develop best practices to improve field performance and results.
• Investigate problems, analyze for root causes and drive lasting improvements.
• Lead, mentor, and develop team members to their full potential.
• Manage to and help develop the annual operations budget and financial results.
• Travel to client sites, trade shows, and conferences as needed.

What You’ll Bring:

• High school diploma or equivalent
• 7+ years’ experience leading teams of highly qualified field engineers.
• Hands on elevator experience as a licensed elevator mechanic working on multiple types of controllers strongly preferred.
• Demonstrable experience developing strategies to drive change, growth and scale in medium sized field organizations.
• Demonstrable experience leading a team in executing change management initiatives.
• Able to demonstrate very strong organizational leadership and management skills.
• Deep knowledge of field service operations, logistics, and customer experience strategy.
• P&L management experience.
• Understanding of SaaS business models and recurring revenue operations preferred but not required.

What We Do:

Our mission is simple - We provide critical communications services to help people in distress.

Our Core Values are even simpler:

1. Honesty & Integrity

2. Service to the customer above all else

3. Do what is right

4. Good enough is not good enough: pursue excellence

5. Encourage individual initiative and growth

By living and breathing our mission and Core Values every day in everything we do, Kings III and LiftNet are creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day.

LiftNet provides a powerful layer of intelligence with its highly configurable, OEM-agnostic elevator performance monitoring platform. Designed for multi-site, multi-manufacturer portfolios, LiftNet provides centralized, cloud-based visibility into elevator and escalator activity. Both Kings III’s cutting edge emergency response and LiftNet’s visibility into elevator performance and analytics create a set of solutions that change the game for those properties managing diverse elevator portfolios across locations, brands and service providers. Two Brands, One Unified Vision.

What’s in it for you:

• Medical insurance with 1 HSA and 2 PPO plan options
• Flex Spending Account (FSA)/Dependent Care FSA
• Dental, vision, life, short- and long-term disability insurance
• Critical illness and hospital indemnity plans
• 401k with company contribution
• Employee Assistance Program (EAP)
• Company paid telemedicine 24/7 access
• Wellness Program
• Employee discount program
• 8 paid holidays, plus 1 floating holiday
• 15 days of PTO accrued in year 1
• Generous referral bonus program
• Work life balance (a must!)
• Team building, attendance at our annual kickoff each January, and other fun events
• Relaxed professional dress code

Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.