Director of Operations

1/6/2026

The Director of Operations will oversee and optimize daily operations, ensuring efficient and profitable performance while leading a high-performing team. Responsibilities include financial oversight, process improvement, and driving business growth strategies.

Working Hours

40 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Welcome to Inland Mechanical Services! We are a dedicated team of professionals who are committed to helping our clients achieve sustainable solutions in the mechanical services industry. Our company specializes in providing high-quality services in the areas of HVAC, plumbing, and fire protection. We understand that sustainability is a key concern for businesses today, and we strive to offer customized solutions that meet the unique needs of each of our clients. At Inland Mechanical Services, we pride ourselves on our expertise, experience, and commitment to customer satisfaction. Our team is made up of highly skilled and knowledgeable professionals who are dedicated to delivering top-quality services to our clients. Whether you are looking for assistance with a specific project or need ongoing maintenance and support, Inland Mechanical Services is here to help. Contact us today to learn more about our services and how we can help your business achieve its sustainability goals.

About the Role

POSITION SUMMARY

As a Director of Operations you will oversee and optimize the day-to-day operations of Inland Mechanical Services Inc. The ideal candidate will be responsible for financial oversight, team leadership, process improvement, and business growth strategies. The role demands strong sales acumen, the ability to train and mentor team members, and a proven track record of scaling business operations beyond $20 million in revenue.

Inland Mechanical Services Inc.

We are Inland Mechanical Services Inc; we provide HVAC Services, and we are growing by the day. Our mission is to advance the lives we touch, empowering business through solutions, propelling success together. Inland Mechanical Services Vision is to be the Benchmark of Remarkable Service to our industry and our clients. To create a Team of 300 Strong Nationwide operating at the highest level of Impact! Reaching $200MM in annual Revenue By 2030. We are Intentional and Transparent in our pursuit to see every team member reach their personal, professional, and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are seeking excellence, accountable, aligned, disciplined, intentional, transparent individuals who pursue excellence!

PERFORMANCE OBJECTIVES

Excellent verbal and written communication skills
Develop and execute strategic growth plans to expand the company’s revenue and profitability.
Oversee daily business operations to ensure smooth, efficient, and profitable performance.
Identify and implement best practices and process improvements to streamline workflows.
Monitor and optimize key performance indicators (KPIs) to drive continuous improvement and accountability.
Lead budgeting, financial forecasting, and cost-control initiatives to optimize cash flow and profitability.
Oversee billing, collections, and accounts receivable to ensure strong cash flow and minimal overdue accounts.
Work closely with the sales team to develop and execute strategies for revenue growth.
Drive lead generation, contract negotiations, and key account management.
Oversee service delivery and project execution, ensuring all jobs are completed on time, within scope, and budget.
Lead, mentor, and develop a high-performing team across all divisions.
Foster a culture of accountability, collaboration, and continuous improvement.
Serve as a primary point of contact for high-value clients, ensuring their needs are met.
Oversee customer service processes, driving high levels of client satisfaction and retention.

KEY COMPETENCIES
The requirements listed below are representative of the knowledge, skill, and/or ability required to be successful in this role but are not necessarily all inclusive.

Financial Performance:
- Revenue Growth
- Gross Margin
- Billing Accuracy
- Collection Rate
Operational Efficiency:
- Service Call Completion Rate
- Project Completion on Time & Budget
Sales & Business Development:
- New Contract Acquisition
- Upsell & Cross-Sell Revenue
Customer Satisfaction & Retention:
- Net Promoter Score (NPS)
- Customer Retention Rate
Employee Development & Performance:
- Technician Training Completion Rate
- Employee Turnover Rate

EDUCATION AND EXPERIENCE – Minimum Requirements

Bachelor’s degree in business administration or a related field with Proven Track Record
10+ years of experience in operations management within mechanical services, HVAC, or construction industries.
Proven track record of scaling a business beyond $20 million in revenue.
Strong sales and business development background, with a deep understanding of revenue growth strategies.
Financial expertise in budgeting, forecasting, and performance analysis.
Hands-on leadership experience with a results-driven mindset.

BENEFITS

Health, Dental & Vision Insurance: 50% Employer-Paid
- Multiple Coverage Plan Options
$10,000 Employer-Paid Life Insurance
Paid Holidays
PTO Program
Professional Training & Development Opportunities

PHYSICAL REQUIREMENTS

Requires ability to occasionally lift 50lbs
Position may require travel to and from field sites to monitor the status of multiple projects

COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Inland Mechanical Services Inc. recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability and actively foster inclusion in all forms both within our company and across interactions with clients, candidates, and partners.

Corona, CA 92882

Key Skills