Patient Coordinator at Caggiano Orthodontics

Description

Job Summary:

The Front Desk Coordinator is responsible for warmly welcoming patients, managing scheduling and administrative tasks, and supporting the clinical and administrative teams in ensuring a seamless patient journey.

Key Responsibilities:

• Greet patients with a friendly, professional demeanor
  
• Answer phone calls, texts, and emails promptly and professionally
  
• Schedule and confirm appointments using [practice management software – e.g., Dolphin, Ortho2, Cloud9]
  
• Maintain and update patient records accurately
  
• Handle patient check-in and check-out processes
  
• Collect and process co-pays and payments
  
• Coordinate with clinical staff to ensure timely patient flow
  
• Maintain a clean, organized, and welcoming front office area
  
• Assist with insurance verification and claims when needed
  
• Support marketing and patient engagement efforts (referrals, reviews, contests, etc.)
  
• Uphold HIPAA compliance and patient confidentiality at all times
  

Qualifications:

• High school diploma or equivalent (required)
  
• 1+ year of front desk or customer service experience (dental/orthodontic preferred)
  
• Familiarity with orthodontic terminology and insurance processes is a plus
  
• Strong communication and organizational skills
  
• Professional appearance and positive attitude
  
• Ability to multitask and remain calm under pressure
  
• Proficiency with Microsoft Office and practice management software
  

Preferred Soft Skills:

• Friendly and patient-focused demeanor
  
• Problem-solving mindset
  
• Team player attitude
  
• Adaptability in a fast-paced environment
  
• Strong attention to detail