Security Captain

Description

We are currently seeking an experienced and professional Armed Security Captain to join our team. The successful candidate will be responsible for supervising a team of security guards and ensuring the safety and security of our clients' premises. 

Essential Functions & Key Responsibilities

Leadership. Each Captain is responsible for working with the Program Manager to foster a “one-team” culture among all supervisors and PSOs where each Captain accepts responsibility for our entire security operation at SSA and not just a single shift or group of PSOs. Under a “one-team” culture, the Captains are expected to adhere to our Core Values and support each other to ensure the security and safety of all SSA and Company employees. We have five Core Values:

            -We treat everyone with dignity and respect

            -We value each other as ‘Ohana (Family)

            -We ensure the safety and well-being of our ‘Ohana

           -We live Pono (honestly and honorably)

           -We strive for excellence

Positive Work Environment. Each Captain is responsible for working with the Program Manager to create a positive work environment for all employees where we adhere to our Core Values and treat each other with dignity and respect.

PSO Schedule Implementation. Each Captain is responsible for working with the Program Manager to implement PSO shift schedules developed by the Program Manager, to include, among other things, the timely publication of the schedules, backfilling unscheduled call-offs, and making last minute modifications to the schedules to avoid unexpected open posts, all in accordance with Company policies and procedures and applicable CBA commitments.  

Guard Force Discipline. Each Captain is responsible for maintaining work discipline among the PSOs to ensure the effective security of SSA and Company employees in compliance with all Contract requirements, applicable laws and regulations and Company’s policies and procedures. Each Captain has the authority to issue disciplinary action in conformance with the Company’s Progressive Disciplinary Policy and other applicable policies.     

Attendance. Each Captain is responsible for ensuring all PSOs report to work on time and for relieving PSOs in the event of early departures due to illness or other unexpected event. Working with the Program Manager, each Captain is responsible for the fair and consistent enforcement of our attendance policy in accordance with our Progressive Disciplinary Policy.    

Performance Recognition. Each Captain is responsible for working with the Program Manager to create a work environment where excellence is rewarded. This includes, but is not limited to, the implementation of the Company’s Spot Award Program and other award programs in a fair and consistent manner and in compliance with our Core Values and applicable Company policies and procedures.

PSO QC Inspections. Each Captain is responsible for conducting inspections of all PSOs at the beginning of their shifts and periodically thereafter. All inspections will be recorded electronically using iAuditor (or equivalent) which is a QC program loaded onto a tablet. Each Captain is also responsible for assisting the Program Manager with implementing our Quality Control Program. This may include, as an example, testing PSO knowledge of their post orders, visitor directions, and other matters relevant to their duties.    

PSO Alertness. Each Captain is responsible for visiting all posts throughout his/her shift to ensure that our PSOs are alert and attentive to their environment. Each Captain is also responsible for conveying situational awareness regarding developing events.  

Safety Inspections. Each Captain is responsible for inspecting the surrounding work environment for potential hazards and reminding PSOs of seasonal safety concerns (e.g., adverse weather conditions, pandemic, slip and fall risks during the winter) in accordance with our Safety Plan.

Recruiting. Each Captain is responsible for assisting the PM with screening, interviewing and hiring PSO candidates.  

Administration. Each Captain is responsible for performing administrative tasks as required by the Program Manager, including, but not limited to, preparing work reports and other documentation, conducting investigations, payroll timekeeping, drafting policies and other similar administrative support requested by the PM.

Emergency Backfill. Each Captain is responsible for backfilling a PSO post in an emergency to prevent an opening or weakness in the security perimeter.

Other Duties. Each Captain may be asked to perform other duties as assigned by the Program Manager to ensure the effective and efficient security operations in fulfillment of the Company’s mission.    

Requirements

Education: College degree preferred. Experience can be substituted for education. Minimum of HS Diploma

Experience & Skill Requirements:

• Minimum five (5) years demonstrated specialized civilian or military and commercial law enforcement and security force experience
• Must have at least 3 years of experience in supervising a team of security personnel
• Must have excellent written and verbal communication skills
• Must have the ability to make quick decisions and remain calm in high-pressure situations
• Must be highly credible and trustworthy, and operate with high degree of integrity
• Ability to effectively coach, mentor, and motivate team
• Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment
• Ability to relate to diverse group of people and build/maintain strong relationships
• Must be customer-focused and results-oriented
• Professional demeanor and appearance

Contract Requirements:

•  Must possess a valid state Security Guard License and Handgun Permit as applicable
•  Minimum age requirement: 21 years
•  US citizenship or lawful permanent residency for current members of the U.S. Armed Services or individuals with an Honorable Discharge from the U.S. Military
•  Possession of an approved Social Security Card issued by SSA
•  Ability to obtain favorable verification through the E-Verify system
•  Fluent in spoken, written, and comprehended English
•  Possession of a current State-issued Driver’s License or State ID
•  Proficiency with firearms

Other Requirements

•  Able to obtain and maintain SSA suitability
•  Successful completion of Medical/Physical examination and Drug testing with favorable results
•  Successful completion of New Hire Academy training
•  Successful passing of firearms qualifications.
• Physical/Mental Requirements and Working Environment

Candidates must be able to:

•  Stand and walk for extended periods
•  Work outdoors in various weather conditions
•  Work extended shifts and overtime when necessary.

                                                                                HBC is an EEO Employer: D/V/M/F