Mission Specialist (Receptionist)

Description

POSITION SUMMARY:

Provide comprehensive administrative support greeting guests, drafting correspondence, scheduling resource rooms, maintaining organization and delivering accurate information to callers and visitors. Collaborate effectively with MAC Team, MAC Members and MAC Partners.

Requirements

MAC COMPENTENCIES:

• Embodying and Living MAC Core Values – In everyday activities, in the service of MAC Members and partners always remembering to Empower, Include, Educate, and Innovate. 
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Attention to Detail – Requires being careful about detail and thorough in completing work tasks.
• Service Orientation – Actively looking for ways to help people.
• Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.

QUALIFICATIONS:

Education: 

•   High school diploma, GED or associate degree. 

Experience: 

•   Minimum of two years’ experience working front desk or administration. 
• Additionally, two years’ experience working with individuals with special needs and disabilities, or vulnerable populations who have chronic or complex conditions.

REQUIRED SKILLS:

• Bilingual English and Spanish
• Proficiency in Microsoft Office, Adobe, and networking conferencing software.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to work collaboratively and effectively in a close team environment.
• Ability to interact with funders, grantors, board members, visitors, and fellow team members in responsible, courteous manner to ensure a positive and professional environment. 
• Ability to work with in a fast-paced environment.
• Ability to work independently and follow through on assignments with minimal direction.

ESSENTIAL FUNCTIONS:

•  Maintain open and positive communication with team members to ensure seamless collaboration and information sharing.
• Greet visitors with a friendly and welcoming demeanor, understanding their needs and directing them to the appropriate resources or individuals. 
• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
• Complete MAC Pre-Screening in the MACNav system, ensuring accuracy and timely completion as needed.
• Open, sort, and distribute incoming mail efficiently and securely. 
• Make copies of correspondence or other printed material.
• Learn to operate new office technologies as they are developed and implemented.
• Performs all other duties as assigned.

WORKING CONDITIONS:

• Position is based in both the standard office environment and possible travel to meetings and outreach events. 
• Core business hours are Monday through Friday, 8 a.m. – 5 p.m.
• Work schedules are rotational with four varying shifts
• After-hour’s work required from time to time, including evenings and weekends.

OTHER

• Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative to work within specific timelines. 
• Uses best practices and demonstrates up-to-date knowledge and skills in technology.
• Must present a neat, clean, well-groomed, professional appearance. 
• Must have a receptive and retentive mind and a memory for details. 
• Must exhibit good judgment, adaptability, persuasiveness, self-confidence, and an optimistic attitude. 
• Must have a valid Texas driver’s license and a reliable vehicle with the minimum auto insurance required by the State – must keep license and insurance current or have reliable transportation.