Patient Services Specialist

Description

Turnwell Mental Health Network is committed to maintaining a company for mental health that expands access to compassionate, high-quality mental health care and allows a world where mental health is embraced with urgency, dignity and innovation. We stand on our values of compassion, access, integrity, excellence, and innovation as our foundation. 

The Patient Services Specialist (PSS) is an administrative role in a healthcare setting, responsible for overseeing the front desk operations and ensuring smooth and professional experience for patients, staff, and visitors. This role blends administrative and patient service duties. 

Estimated start date March 1, 2026

Requirements

WHAT WILL BE YOUR KEY RESPONSIBILITIES?  

Front Desk Operations 

• Greet and check in patients 
• Schedule and confirm appointments 
• Answer phones and respond to inquiries 
• Collect co-pays and verify insurance 
• Train and mentor new reception staff 
• Ensure adherence to office policies and procedures 
• Serve as the first point of contact for patient complaints 

Administrative Tasks 

• Maintain patient records (physical and electronic) 
• Monitor and order office supplies 
• Ensure HIPAA compliance and privacy standards 

Reporting & Coordination 

• Assist with billing questions and insurance verification 
• Collaborate with office or practice manager 

WHAT ARE WE LOOKING FOR?  

• Experience as a medical receptionist (usually 2–5 years) 
• Familiarity with EMR/EHR systems (e.g., Valant, Salesforce, Epic, Athenahealth, Kareo) 
• Strong communication and customer service skills 
• Knowledge of medical terminology and insurance processes 
• Organized and able to multitask under pressure