Central Intake

Description

Essential Functions:

• Responds to inquiry calls from hospital discharge planners, families, and other referral sources. Manages the admission process by maintaining updated bed availability and facility services information at all times. Manages the inquiry process professionally, timely and with appropriate follow-up. Effectively manages occupancy levels and census/premium mix enhancement.
• Communicates special needs of new admits to staff to ensure a smooth transition. Ensures daily that referral sources and admissions data are entered into the automated referral system.
• Maintains a working knowledge of Federal and State regulations and reimbursement guidelines (Medicare and Medicaid). Assists with managed care referral process. 
• Maintains a database of medical contacts/community resources along with knowledge of industry trends and legislative/regulatory issues and communicates this information to facility staff and community contacts.
• Keeps all patient information confidential.
• Daily follow up on all active and pending inquiries.
• Performs other duties as assigned.

Requirements

Qualifications:

• Associate and/or Bachelor’s Degree in Business/Communications field preferred.
• Two years equivalent experience in a sales/marketing position or Admissions Coordinator position in lieu of degree.
• Previous healthcare community relation’s experience preferred.

Experience:

• One year of experience in a position requiring customer service and healthcare knowledge.