0-2

Customer Service Representative

1/6/2026

The Customer Service Representative is responsible for providing exceptional service to executive travelers and crew members, ensuring a high-quality experience at Pentastar Aviation's facilities. This includes managing requests for various services and maintaining security protocols.

Working Hours

40 hours/week

Company Size

201-500 employees

Language

English

Visa Sponsorship

About The Company

Since 1964, Pentastar Aviation has carved out a reputation as the premier private aviation services provider in the United States, setting the standard by providing an unparalleled travel experience to our customers. Each day we stay true to our mission of exceeding customers’ expectations by adhering to the highest standards of safety and service quality with professionalism and integrity. Among other awards from Professional Pilot and Pilot’s Choice, Pentastar has been awarded as the #1 FBO in the Americas for an unprecedented four years in a row – 2021, 2022, 2023, 2024. In 2023 and 2024, we ranked among the top 10 in all five survey categories, standing alone as the only FBO to achieve that incredible status. The AIN FBO survey evaluates FBOs based on five categories: line service, passenger amenities, pilot amenities, facilities, and customer service representatives. Our success is built on our commitment to exceptional experiences, made possible by assembling the industry’s best professionals. We focus on fostering a work environment where connection, growth, and excellence thrive. At Pentastar, the sky’s the limit for your career. An exceptional aviation experience. Every time. That’s the Pentastar promise.

About the Role

Description

A Customer Service Representative has the responsibility to greet executive travelers and aircraft crew members with Ritz Carlton-like enthusiasm and to ensure an outstanding experience by providing customer service at the highest levels from Pentastar Aviation’s Executive Facilities.

Responsibilities for the position are as follows:

Bright and sharp communication (both written and verbal) skills a must! You will be communicating with customers through email as well as in-person when they visit our facilities.

Providing superior customer service to passengers, crew members and all guests of Pentastar Aviation.

Answering incoming phone calls, to include radio communications with aircraft and support personnel.

Manage detailed requests for fuel orders, parking/hangar requirements, ground transportation, room reservations, catering orders and key handling (both car and aircraft).

Confirming all requests with customers to ensure information is accurate and processed appropriately.

Maintaining a high level of concentration but not losing focus on the customer. Most tasks involve computer use and sometimes can be very fast paced.

Providing visitor security badge and direction to all visitors within the facilities.

Continuous monitoring of security and safety requirements for our customers and employees.

Requirements

Qualifications for the position are as follows:

High school diploma or equivalent required

Valid and unrestricted driver’s license and must be able to complete DOT medical requirements for passenger transportation

Solid customer service skills

Strong teamworking skills

Requires an outgoing, friendly personality with a positive attitude

Basic computer skills (MS Office)

Ability to work flexible schedules including evenings, weekends and holidays and overtime as required

Must be willing to learn new processes and be open to coaching from other members of the team

Multi-tasking skills a must

Ability to work outdoors in various weather conditions when necessary

Key Skills

Customer ServiceCommunicationTeamworkMulti-taskingComputer SkillsPositive AttitudeAttention to DetailFlexibilitySecurity MonitoringProblem Solving