Registration Event Manager

Description

Position: Registration Event Manager 

Department: Registration & Event Technology 

Location: Remote for residents of Florida, Georgia, Illinois, Massachusetts, Michigan, Nebraska, Nevada, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Washington or California residents residing more than 50 miles from Folsom, California 

California residents within 50 miles of the Folsom, CA office will be subject to hybrid work agreement  

Compensation:  $70,000 - $80,000 annually, depending on experience and location 

Exemption Status: Exempt  

Work Hours:  Full-Time. 8am-5pm Monday through Friday with occasional evening and weekend work required. 

Travel:   Travel possible with onsite assignments, not typically exceeding 20%

About ConferenceDirect 

ConferenceDirect is one of the world’s leading event management and hospitality services firms. We help clients save time and money by securing the best hotel accommodations, meeting space, conference venues, and hospitality services available at the most favorable terms possible. For more than 25 years, we have been passionate about achieving better results for our clients. See more at our website: http://conferencedirect.com/ 

Job Summary 

The Registration Event Manager is responsible for meeting contractual obligations, building strong client relationships and working to maintain and/or improve client satisfaction with supporting Event Registration, Mobile Apps and Virtual Meetings Services. Typical functions include, but are not limited to: leading implementation call, creating & execution project plan, building relationships with clients, consultative support, delegation of project tasks to team members, analytical review of event data, and ensuring event success. 

Requirements

Responsibilities 

• Create Registration/Event Technology solutions within required deadlines 
• Ensure client launches are defined, communicated and successfully implemented for Registration, Mobile App & Virtual Meetings Services 
• Identify areas of critical need and provide solutions to clients 
• Give consultative feedback and updates to clients as needed 
• Responsible for providing weekly update on project status. Required to notify customers when project has reached 70% of contracted hours 
• Monitor time spent on accounts to maximize efficiency and stay on budget 
• Complete final event check prior to event Site launch 
• Lead the planning and fulfillment of onsite or day of support event services. 
• Other responsibilities in the areas of Virtual Meetings, Mobile Apps, and Registration as needed 
• Manage Event Technology build and service to ensure contractual obligations are met 
• Work with build and service teams to implement project timelines 
• 24-Hour Client Response Time 
• Client invoicing within 10 Days of event end date 
• Customer reporting within 7 Days of event end date 
• Client surveys 
• Function as point-of-contact for escalations for Client and Associate issues. 
• Proactively provide recommendations for corrective action to leadership as appropriate. 
• Troubleshoot issues, thereby identifying and remedying trends. 
• Other Responsibilities 
• Plan, execute and manage event services using designated technologies within the world of Registration, Mobile Apps & Virtual Meetings 
• Lead weekly client conference calls as required 
• Provide client reports to include strategic analysis and suggestions for future events 
• Required to record time spent using designated time tracking, currently Harvest 
• Provide strategic recommendations for process enhancement, increasing efficiencies, improving service and retaining customers with assigned accounts 
• Finalize contractual obligations by completing the close process, final reporting and invoice within 30 days post-event. 
• Promote additional services provided by ConferenceDirect such as Registration, Housing, Event Technology, and Mobile Apps 
• Additional responsibilities beyond what is listed above may also be required as needed 
• Other duties as assigned  

Disclaimer 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Key Skills  

• Client-facing Project Management 
• Registration Management 
• Mobile Apps Management 
• Onsite Check-in Management 
• Event Project Management 
• Customer Focus 
• Problem Solving/Analysis 
• Communication Proficiency 
• Technical Capacity 
• Relationship Driven 
• Task Management 

Work Environment/Physical Demands 

This role routinely uses standard office equipment such as computers and phones. While performing the duties of this job, the employee is regularly required to talk and listen. The employee frequently is required to stand, walk; use hands to grasp, handle or feel; and reach with hands and arms. 

Required Education and Experience 

• Bachelor’s degree in a related field or equivalent practical experience 
• 3+ years’ experience in account management focused on client services 
• Previous experience in Event Technology & Registration platforms preferred: Streampoint, Stova, Cvent, EventMobi, Swapcard, Zoom 
• Previous experience and demonstrated success managing multiple projects at one time 
• Ability to communicate professionally and effectively in-person, via email and over the phone 
• Strong organizational and time management skills 
• Ability to remain organized and clearly communicate in a fast-paced environment 
• Ability to break down complex projects and initiatives into attainable project tasks using critical thinking and problem-solving skills 
• Ability to work across organizations and lines of business 
• Willingness to participate in departmental projects 
• Ability to communicate in a remote working environment 
• Authorization to work in the United States without visa sponsorship  

ConferenceDirect is an Equal Opportunity Employer 

It is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, age, ancestry, physical or mental disability, genetic information, marital status, or any other classification protected by applicable local, state or federal laws. This policy prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. This policy applies to all aspects of employment, including, but not limited to: hiring, job assignment, working conditions, compensation, promotion, benefits, scheduling, training, discipline and termination.