General Manager

Description

LivINN Hotels is seeking a skilled Hotel Manager to oversee daily operations at our hotel in Fridley MN. The ideal candidate will be responsible for ensuring guest satisfaction, managing budgets, and maintaining a high level of quality service. An individual in this position will be expected to perform additional job-related responsibilities as assigned and/or necessary.

Benefits include:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Paid Life insurance
• Paid time off
• Vision insurance

LivINN Hotels LTD is an Equal Opportunity Employer. It is the policy of LivINN Hotels LTD to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.

Requirements

Supervisory Responsibilities:

•  Recruits, interviews, hires, and trains new hotel staff.
•  Oversees the daily operations and staffing of the hotel.
•  Provides constructive and timely performance evaluations.
•  Handles discipline and termination of employees in accordance with hotel policy, consulting Human Resources prior to delivering written corrective actions up to and including terminations.

Duties/Responsibilities:

Oversee all aspects of hotel operations including guest services, front desk, and housekeeping.

Develop and manage budgets, monitor expenses, and maximize revenue.
Maintain high standards of quality in service delivery and guest relations.
Implement strategies to enhance the hotel's reputation and guest experience.

Develops and maintains a marketing strategy to promote the hotel and services.
Ensure compliance with health and safety regulations.
Train and supervise staff to provide exceptional service.
Handle guest inquiries, concerns, and complaints promptly and professionally. 

Requirements:

Proven experience in hotel management or a related field
Strong knowledge of hospitality industry practices and standards
Excellent communication and interpersonal skills
Proficiency in budgeting and revenue management
Ability to multitask, prioritize, and manage time efficiently
Bilingual proficiency is a plus
Knowledge of phone etiquette and customer service best practices.

Attend Meetings and training courses as required.

Performs other related duties as assigned.

Required Skills/Abilities:

•  Excellent verbal and written communication skills.
•  Excellent interpersonal and customer service skills.
•  Excellent organizational skills and attention to detail.
•  Strong analytical and problem-solving skills.
•  Strong supervisory and leadership skills.
•  Extensive knowledge of hotel and hospitality industry.
•  Proficient with Microsoft Office Suite or related software.

Education and Experience:

•  Bachelor's degree, preferably in hotel management, business administration, or related field, preferred.
•  Five or more years of experience in the hotel industry preferred; managerial experience preferred.

Physical Requirements:

• Reaches overhead and below the knees including bending, twisting, pulling, and stooping.
• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods standing
• Moves, lifts, carries items up to 50 pounds at times.
• Works varying shifts as needed