Bilingual Pet Admissions (Intake) Associate - Animal Shelter - Animal Welfare

Description

 Be a Voice for the Voiceless: Join Us as a Pet Admissions (Intake) Specialist
Are you compassionate, calm under pressure, and passionate about animal welfare? Humane Colorado is looking for a Pet Admissions (Intake) team member to help welcome animals into our care. You’ll support patrons during emotionally challenging moments, gather intake information, and assist in animal evaluations, vaccinations, and care. This is a people-and-pets role, perfect for someone who wants to make a meaningful impact in their community every single day. 

 Sé la voz de quienes no pueden hablar: Únete a nuestro equipo como Especialista en Admisión de Mascotas (Ingreso)
¿Eres una persona compasiva, que mantiene la calma bajo presión y siente pasión por el bienestar animal? Humane Colorado está buscando a un/a integrante para el equipo de Admisión de Mascotas (Ingreso) que ayude a dar la bienvenida a los animales que entran a nuestro cuidado. Brindarás apoyo a las personas durante momentos emocionalmente difíciles, recopilarás información de ingreso y colaborarás en evaluaciones de los animales, vacunaciones y cuidados generales. Este es un puesto enfocado tanto en las personas como en las mascotas, ideal para alguien que desea generar un impacto significativo en su comunidad todos los días. 

Purpose of Position: Provide assistance and compassionate care to patrons relinquishing animals to the shelter. Process animal intakes and/or evaluations to determine next steps for placement.

Responsibilities

• Delivery high-level customer service to the organization’s patrons
• Provide daily animal relinquishment and stray intake services
• Interview patrons to gather information to create animal records in Chameleon database
• Manage emotionally difficult situations with strong communication skills
• Prepare and reconcile statements of daily financial transactions
• Provide end-of-life care for animals at their owner’s request
• Safely handle, restrain, and move animals
• Administer vaccinations and preventative medications
• Process animal evaluations to assess health and behavior
• Clean and sanitize evaluation and intake areas
• Perform euthanasia and related tasks.

People Care

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and our business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances. Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Key Competencies

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources.

Organizational Key Competencies

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

Position Key Competencies

• Communication
• Analytical and strategic thinking
• Adaptability

Full Time Benefits – Please visit our website for a comprehensive list of all offered benefits.

• Benefits (medical, dental, and vision)
• Flexible spending accounts
• Life and Short-Term Disability Insurance
• Paid Time Off (PTO)
• Paid Sick Time
• Holiday Pay
• Discounted Pet Insurance
• Employee Discounts
• Sabbatical
• 401(k)
• And more!

Compensation: $20.00 - $20.90 per hour + $1.00 per hour Spanish Language Differential (starting pay commensurate with market, experience, and equity)

Work Conditions and Physical Requirements

Handle and restrain animals of various sizes, weights, and temperaments. Subject to animal bites or scratches. Work performed in high noise level areas. Exposure to cleaning chemicals, fumes, dust, animal dander and bodily fluids. Physical efforts require constant bending, stooping, standing, climbing stairs, and walking. Frequent lifting of animals and objects with reasonable accommodation.

We will begin reviewing applications as they are received and anticipate closing the application period on January 15, 2026. 

Requirements

Position Qualifications

Knowledge/Skills/Abilities

• Ability to accomplish multiple tasks and maintain flexibility in a dynamic work environment
• Strong interpersonal communication skills
• Excellent verbal and written communication skills

Required

• Education: High school diploma or equivalent

Desired

• Professional experience in animal welfare/working with animals
• Knowledge of veterinary care/animal health
• Training in social work/communications
• Experience providing high level service to customers
• Excellent organizational skills with strong attention to detail
• Demonstrated ability to work in a fast-paced environment
• Proficiency in Microsoft Office programs
• Experience working with Chameleon database