Assistant Manager

Description

The purpose of this job description is to communicate the responsibilities and duties associated with the position of ASSISTANT MANAGER. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives.

It is imperative that you review these duties, skills and physical requirements closely and that you understand that by signing the Job Description Acknowledgment, you are verifying that you can perform all the duties, have the skills and possess the physical abilities that are necessary to perform the job as described.

JOB BRIEF: The ASSISTANT MANAGER is to assist the manager in effectively managing the assigned property. In addition, the ASSISTANT MANAGER may be directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received and for overseeing the property bookkeeping. In the manager's absence, the ASSISTANT MANAGER will assume all responsibilities associated with accomplishing property objectives as set forth by the property supervisor and the property owner.

DUTIES AND RESPONSIBILITIES

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

INCOME COLLECTION

• Maintains accurate resident records. Oversees updates on a daily basis of all rents, deposits and application fees received by residents. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
• Oversees deposits of all receipts prior to bank close each day.
• Oversees that all rents are collected when due, and posted in a timely manner. Makes sure that all bank deposits are reported to the corporate office on a timely basis.
• Oversees evictions, utility cut-offs and landlord liens as required on delinquent rents.

RESIDENT RELATIONS

• Maintains positive customer relations attitude.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested.

MARKETING

• Must be knowledgeable of all phases of leasing and resident retention.
• Works with lease renewals each month.
• Greets prospective clients, shows property and performs leasing duties as needed.
• Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
• Maintains awareness of local market conditions and trends. Contributes ideas to manager for marketing property and improving resident satisfaction.

ADMINISTRATIVE

• Updates required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the manager.
• Organizes and files all applicable reports, leases and paperwork.
• Proof reads all lease paperwork and process move-ins and move-outs.
• Process all security deposit move-out reports.
• Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow-up with resident when work is completed.

GENERAL

• Performs any additional duties assigned by manager or property supervisor.
• Assumes the responsibilities of the manager if necessary due to the manager’s absence.
• Responsible for overseeing all aspects of the property bookkeeping and collections.