Software Engineer II - Dynamics Customer Insights

1/7/2026

Define and implement framework components for real-time customer experience orchestration and build scalable services for complex computed events. Collaborate with a multidisciplinary team to enhance business user interactions with customers.

Working Hours

40 hours/week

Company Size

10,001+ employees

Language

English

Visa Sponsorship

About The Company

Every company has a mission. What's ours? To empower every person and every organization to achieve more. We believe technology can and should be a force for good and that meaningful innovation contributes to a brighter world in the future and today. Our culture doesn’t just encourage curiosity; it embraces it. Each day we make progress together by showing up as our authentic selves. We show up with a learn-it-all mentality. We show up cheering on others, knowing their success doesn't diminish our own. We show up every day open to learning our own biases, changing our behavior, and inviting in differences. Because impact matters. Microsoft operates in 190 countries and is made up of approximately 228,000 passionate employees worldwide.

About the Role

Overview

If you’re passionate about how technology can improve people’s lives, like exploring new ideas and product possibilities, and lead with a growth mindset, we want to hear from you! Within Microsoft’s Business & Industry Copilot (BIC), we are constantly pushing the boundaries of what an AI-first business application can be and delivering immediate impact to users and customers to transform their day-to-day work with AI.  

 We're looking for a Software Engineer to join our Dynamics 365 Customer Insights team. You will work alongside a multidisciplinary team transforming the way business users are working—allowing them to focus on building strong relationships with customers, empowering them to take data driven actions, and optimizing their time for impact.  For this, we’re leveraging modern design paradigms and innovative AI technology with a deep commitment to customer privacy, accessibility, and AI ethics. If that excites you - please come and talk to us!

 At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

Define and implement common framework components to enable real time, highly scalable and personalized customer experience orchestration, segmentation, and channels.
Build and run scalable, high availability services that enable creation and orchestration on complex computed events and support hyper-personalization, segmentation, and advanced content editing experiences.
Provide seamless orchestration to and from apps across Dynamics 365 suite.
Collaborate with teammates in various roles to plan and execute on key deliverables.
Work in a culture of continuous improvement, adaptation, reflection, and growth.

Qualifications

Professional experience designing, building, and running Cloud Services at large scale
Professional software development with at least two of the following C#/C++/Java, SQL, HTML5/JavaScript/React or ASP.NET

Preferred Qualifications:

Bachelor's or master's degree in computer science, Engineering or Data Sciences or related.
Experience with Continuous Integration and Continuous Deployment paradigms.
Familiarity with SQL databases and/or NoSQL document stores.
Background and passion for applying AI/ML in solving business problems at scale.
Experience using and contributing to Open Source or Inner Source

#BICJobs #CXAJobs #DVJobs #CXJobs #DYNAMICS365 #WEAREHIRING #WEWANTTOTALKTOYOU!

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Key Skills

Cloud ServicesC#C++JavaSQLHTML5JavaScriptReactASP.NETAIMLContinuous IntegrationContinuous DeploymentNoSQLOpen SourceData Driven