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Guest Service Representative - Home2 Suites Minnetonka

1/7/2026

The primary responsibility of the Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure. This includes answering phone calls, assisting with reservations, and ensuring a positive guest experience.

Working Hours

20 hours/week

Company Size

11-50 employees

Language

English

Visa Sponsorship

About The Company

Golder Hospitality is a professional hotel management company experienced in managing and operating hotels including Hilton, IHG, Marriott, Best Western, Choice and independent properties. The Company was formed by a group of experienced hoteliers who have a passion for the business. Our goal is to maximize the operational and financial performance, grow market share and enhance the performance of our hotels through the constant pursuit of superior levels of quality, efficiency, and service. Every team member at Golder Hospitality is united behind a singular vision: Delivering hospitality and creating value for every customer, every owner every day.

About the Role

Description

The Home2 Suites is hiring for a part time Guest Service Representative to join our team.

As a Front Desk Associate, you will be responsible for providing an exceptional guest experience at all times. You will be the first point of contact for our guests and will provide information and assistance throughout their stay. Our Front Desk Associates are the first impression our guests have with our business and it is essential that they create a positive first impression with a professional, energetic, and enthusiastic demeanor in order to provide an exceptional guest experience.

Hours: shifts 7am - 3pm. Must be available evenings, weekends and holidays.

What is in it for YOU?

Competitive Wages
work with great people
Paid Time Off
Bonus Plan
Referral programs
Holiday pay
Like to travel? Take advantage of all Hilton has to offer with the employee discount program!

The primary responsibility of our Guest Service Representative is to deliver excellent customer service while interacting with guests during the check-in and check-out procedure.

The essential functions of a Guest Service Representative position include:

Performing the check-in and check-out process
Answer all incoming and in-house phone calls
Assist callers with making and/or changing reservations
Assist all guests as necessary to ensure a positive experience
Ability to work while standing for extended periods of time.
Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction
Assist with laundry as is needed during your shift

Requirements

Candidates must possess the following knowledge, skills, and abilities:

Great attention to detail
Excellent knowledge of local attractions and entertainment venues
Considerable knowledge of computer systems for registration, reservations and backup systems
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts

Key Skills

Attention To DetailCustomer ServiceCommunicationConflict ResolutionMathematical ComprehensionComputer Systems KnowledgeLocal Attractions KnowledgePatienceTactDiplomacy