Crew Member

Description

Key Duties/Responsibilities:

    •    Models a “guest comes first” attitude; has a genuine smile, and displays a friendly and positive spirit; appreciates guests and makes them feel welcome; is always polite and courteous.

    •    Ensures the timeliness, quality, and accuracy of all orders; conveys a sense of urgency.

    •    Handles guest complaints effectively using the C A R E model – courtesy, apology, resolution, extra effort.

    •    Interacts effectively with diverse groups of people and does not have or display any biases.

    •    Gets along with other team members and always shows care and respect.

    •    Ensures personal and uniform cleanliness; helps and compliments other team members; makes new employees feel welcome and helps train employees as assigned.

    •    Follows instructions, is consistently productive and focused.

    •    Willingly accepts direction and feedback from management and other team members.

    •    Follows JIB procedures and standards in performing all workstation activities.

    •    Has excellent record of attendance & punctuality (5 minutes before scheduled start time), and is flexible to meet restaurant scheduling needs.

    •    Is dependable and reliable.

    •    Maintains restaurant cleanliness inside and outside by following JIB cleaning and maintenance procedures.

    •    Maintains clean, neat appearance; follows uniform and grooming standards.

Requirements

Qualifications:

    •    Demonstrates integrity and ethical behavior.

    •    Ability to stand and walk approximately 90%-95% of shift.

    •    Ability to lift and carry 10-65 lbs.

    •    Ability to take guests’ orders, operate a cash register, and read video monitors.

    •    Ability and desire to work in a very fast-paced environment.